Head of Neighbourhoods

Permanent

Full time (37 hours per week)

Come make a real difference as our Head of Neighbourhoods!

Everyone should have a warm safe affordable home. As our new Head of Neighbourhoods youll play a starring role in making this a reality for thousands of people living in our communities.

Youll inspire the team to deliver an exceptional customerfocussed localised neighbourhood management service. Working closely with tenants youll ensure that their thoughts opinions and voices are heard across the organisation and champion the delivery of humancentric services that meet their needs.

Alongside the senior management team youll work to ensure that tenants and their homes are at the heart of every decision we make and give your team the confidence to challenge the way we do things on their behalf.

Focussed on early intervention and prevention you will lead on taking a proactive approach to avoid crisis and maintain sustainable tenancies and neighbourhoods.

What youll bring to the team

Youll lead and inspire the neighbourhood team in the delivery of a great customer experience where tenants are at the heart of everything we do. Working with the Assistant Director of Neighbourhoods youll drive improvements to our services using tenant feedback alongside your own knowledge and expertise.

As a senior manager youll be dynamic and valuesdriven with the ability to inspire and support the team to do the best for our tenants helping them develop and grow in their roles.

What we are looking for

• An exceptional leader who can inspire and motivate our team to deliver firstclass services.

• A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.

• A problem solver who helps break down barriers to provide seamless services for our tenants.

• The ability to listen and learn but most importantly to act on what youre hearing.

About the team

The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether its working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support doing the right thing for our tenants is at the heart of everything this team does.

Weve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback weve started to reshape the team to enable us to provide truly localised neighbourhood housing services.

Our housing team are pretty amazing and now we have some new exciting opportunities for people to come and join them!

We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations for the benefit of our tenants and neighbourhoods.

This means we have some great new roles to advertise over the next few weeks.

So if youre looking to make a real difference in your community and want to be part of a great team get in touch!

INDHIGH

Trust isnt a tagline its everything. Its how we build relationships how we make decisions and how we prove day in and day out that we do what we say.

Its also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.

We want our tenants to know that were here we care and make them feel at home from the moment they step through the door. Its not just about having a home its about finding a place to build a life and feel safe while doing so.

And the same can be said for our team. Two Rivers is a place with purpose where you can be a part of something and make a real difference. Well help you develop and grow in a place where youll find likeminded people and you can truly be yourself.

Warm safe affordable homes are about more than bricks and mortar. Its a feeling of community securing and belonging. So whether youre a tenant living in one of our homes or a member of the team when you join the Two Rivers community youll always feel like Youre Home Now.