Principal Operations Strategy - Home Loans Originations

Discover. A brighter future.

With us youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the worlds leading digital banking and payments value what makes you unique so that you have an opportunity to shine.

Come build your future while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What Youll Do

Responsible for providing strategic and tactical direction for home loan operational activities to support the business. Ensures efficient and compliant originations operations while ensuring world class customer experience.

How Youll Do It

• Serves as the primary liaison between business partners and field operations teams for originations processes.

• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g. lower cost less complexity); commit to approaches selected by leadership and lead their implementation.

• Relationship management with business partners and management of system related projects from idea to implementation.

• Ensures sound operational processes and procedures are developed and documented.

• Develops any necessary remediation plans and ensure their timely completion.

• Actively monitors originations quality levels communicate opportunities for improvement and collaborates with field operations to improve service levels.

• Plan coordinate and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness quality and efficiency are delivered in conjunction internal and external parties.

• Support audit management vendor management control execution with the aim to ensure compliance with all applicable regulations.

Qualifications Youll Need
The Basics

• Bachelors Business Administration and Management Social Sciences or related.

• 6 years Financial Services Operations Customer service or Related

• In lieu of degree 8 years Applicable line of business Home Loans Deposits Personal Loans Student Loans or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal state and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• No

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer telephone printer and calculator.

Bonus Points If You Have

• Experience in the Mortgage Industry

• Masters Business Administration and Management Arts or Social Sciences

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a fulltime basis.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical Dental Vision & Health Savings Account

• Short and Long Term Disability Life and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at .

What are you waiting for Apply today!

All Discover employees place our customers at the very center of our deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)

Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.