Guest Services Associate (Full-time)

At the Childrens Museum of Denver at Marsico Campus we believe in kidpowered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard we want to hear from you! We offer competitive wages and a supportive rewarding and FUN work environment.

The Childrens Museum has an opening for a Guest Services Associate to ensure a positive guest experience while welcoming and checking in all visitors to the Museum. It is the role of the Guest Services Associate to support all admissions retail and Caf operations while creating a presentable welcoming environment through exemplary guest service.

Hours: Fulltime 40 hours per week Tuesday Saturday required; with additional hours as needed to meet business needs for after hour events and special events.

Rate: $20.00/hour (additional $1/hour for bilingual proficiency)

Benefits: A comprehensive benefits package including medical dental and vision coverage. Paid timeoff for vacation sick days and four holidays. 401(k) Retirement Plan with eligibility to contribute after a 3month waiting period (must be 21 years of age). Employee Assistance Program flexible spending account and shortterm disability. Free parking free family membership to the Museum discount to the Museum Gift Shop and Caf.

Responsibilities

• Greet and welcome adults and children engage in conversation and accurately answer guest questions regarding all aspects of the Museum
• Maintain clean safe and inviting environments in all Museum spaces
• Actively address guest feedback and work to improve overall guest experience
• Maintain current knowledge of all programming special events and exhibits
• Follow opening and closing procedures for effective and accurate Museum operations
• Operate and maintain knowledge of Museums pointofsale system
• Support membership sales including active selling taking payment and data entry
• Support Gift Shop and Caf including cashiering stocking cleaning merchandising and food safety
• Answer and direct incoming calls
• Coordinate with and support volunteers throughout the Museum
• Assist in training new employees as assigned
• Support floor operations and programming initiatives as assigned
• Other duties as assigned

• Strong commitment to the Museums mission vision and values of diversity equity access and inclusion
• Ability to communicate with guests and coworkers in direct respectful and confident manner
• Ability to work effectively and accurately in a fastpaced environment while maintaining excellent guest service
• Clean neat and professional appearance
• Cash handling cash register and pointofsale experience
• Ability to maintain a clean work environment.
• High energy and interest in engaging with visitors while moving throughout the Museum.
• Fluent English proficiency: writing reading and speaking skills; bilingual Spanish preferred.
• Minimum of 18 years of age
• High school diploma or equivalent required
• Must pass criminal background check and Museum screening process.

Work Environment:

This position operates in both indoor and outdoor environments where variable temperatures light levels crowds and moderate to very noisy sound levels are common. The employee is required to interact and communicate with adults and children frequently and routinely uses standard office equipment such as 2 way radios computers phones and photocopiers as well as commercial cleaning supplies.

Application Process: Please submit a cover letter and resume by 5:00PM on May 16.

The Childrens Museum of Denver at Marsico Campus is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.

The Childrens Museum of Denver at Marsico Campus is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of race religion creed color national origin ancestry sex sexual orientation gender identity age 40 and over disability veteran status military status genetic information marital status or any other status protected by applicable state or local law.

Consistent with the Americans with Disabilities Act (ADA) it is the policy of The Museum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Andrew Pasini () or Yasmin Diaz Mendias () with Human Resources.