Amazons Trustworthy Shopping Experience (TSE) Operations ensures to provide a worry free shopping experience to all our customers world wide. The RISC program ensures customers can purchase only legal safe products. We are looking for a Manager of Program Management for RISC Operations integrations team within TSE Operations to lead processes transformation across multiple programs.
You will lead strategic process innovation and guide risk specialists and program managers to drive process reengineering eliminating NonValuedAdded activities establish program agnostic work streams. You will collaborate across world wide program product operations and legal partners to evaluate risk in process redesigning establish prioritization framework and influence cost to serve.
Key job responsibilities
1. Lead the operation process strategy planning and design framework to develop program agnostic scalable operations.
2. Establish mechanisms to identify process Nonvalue add activities collaborate with program product leaders to eliminate such waste while assessing risk in the process.
3. Communicate with cross functional stakeholders and building partnership to delivery on program plan
4. Work with Business Intelligence Engineers Product Managers to establish key metrics to measure process performance.
5. Engage with legal program leaders to establish prioritization framework.
6. Identify key challenges in establishing scalable operations and partner with product tech operations leaders to address such scenarios proactively.
8. Present leaders progress through diverse business reviews (WBR MBRs and QBRs)
9. Develop short medium and longterm strategies to scale the program.
5 years of working cross functionally with tech and nontech teams experience
5 years of team management experience
5 years of cross functional project delivery experience
5 years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing analyzing and communicating results to senior leadership
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