Customer Support Specialist - with Dutch
Customer Support Specialist - with Dutch
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Job Description
Our client a fastgrowing European company specialized in customer experience outsourcing for digital brands is looking for a Customer Support Specialist (Dutchspeaking) to join their team onsite in Valencia Spain.
They partner with fastpaced ecommerce and digital companies offering toptier support that reflects each brands tone values and user expectations. With a strong focus on culture and talent they are redefining customer service from a peoplefirst perspective.
You will join a dynamic international and remotefirst team that cares deeply about customer happiness.
About your functions and responsibilities
As a Customer Support Specialist you will:
Respond to customer inquiries in Dutch and English offering helpful and timely support via chat and email.
Deliver personalized service that matches each clients brand voice and quality standards.
Troubleshoot issues escalate when needed and follow up on complex cases.
Collaborate with internal teams to share insights and improve processes.
Help build a loyal customer base by offering a seamless and human customer experience.
What do you need to be successful
Fluency in Dutch and English (both written and spoken).
Previous experience in customer support ecommerce or digital services is preferred.
Excellent written communication empathy and problemsolving skills.
A proactive and flexible mindsetyou enjoy helping people and taking ownership.
Comfortable working fully remotely and using digital communication tools.
What you can expect from us
- Onsite position based in Valencia Spain.
Be part of a fastpaced international environment with room for career growth.
A team culture that values collaboration fun and customer excellence.
Fulltime contract with competitive compensation and local benefits.
Our Core values at TheHRchapter
Transparency: We believe in clear and human recruitment processes. Youll always receive feedback.
Candidate experience: Balanced automation and personalized care. Reach out whenever you need us.
Talentfirst approach: We connect companies with driven professionals aligned with their mission and culture.
Diversity & inclusion: We advocate for inclusion and respect always.
Employment Type
Full Time
