Ticket Seller / Guest Assistance Representative
Ticket Seller / Guest Assistance Representative
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Salary Not Disclosed
1 Vacancy
Job Description
As a Ticket Seller/Guest Assistance Representative you will be the face and voice of Blue & Gold Fleet interacting directly with our valued guests. You will play a key role in ensuring that visitors have a seamless and enjoyable experience from the moment they inquire about our cruises to the completion of their voyage. A large part of your duties will be answering visitors questions greeting guests taking tickets managing the queues and relaying pertinent and applicable information.
Qualifications :
REQUIREMENTS/EXPERIENCE:
- Excellent communication skills spoken written listening and comprehension.
- Schedule flexibility
- Conscientious
- Previous customer experience appreciated but not required.
PRIMARY RESPONSIBILITIES:
- Provide excellent customer service by answering inquiries addressing concerns and resolving issues in a professional and timely manner.
- Manage and respond to visitor inquiries ensuring a high level of customer satisfaction.
- Provide support during embarkation and disembarkation ensure guests are greeted boarding procedures are followed and departures are timely.
- Be knowledgeable of all services offered and any variances to alterations to service.
- Make clear and courteous P.A. announcements.
SPECIAL REQUIREMENTS:
- Strong problemsolving abilities and the capacity to handle customer inquiries and complaints with empathy and patience.
- Ability to maintain a high degree of courtesy and efficiency in a fastpaced time sensitive environment.
- Flexibility to work a variety of shifts including evenings weekends and holidays based on the needs of our operation.
- Familiarity with the San Francisco Bay Area is a plus.
Rate: $20.98/ hour
This is a union position.
Additional Information :
Blue & Gold Fleet has been the premier provider of ferry and water excursion services on San Francisco Bay for over 40 years offering the famous onehour San Francisco Bay Cruise the 90minute Escape from the Rock Cruise around Alcatraz Island and a Sunset Cruise.
Blue & Gold Fleet operates a fleet of 21 vessels and provides regular ferry service to Sausalito and through its contract with the Water Emergency Transportation Authority (WETA) service to: Harbor Bay Main Street Alameda Oakland Richmond Seaplane Lagoon South San Francisco Vallejo Oracle Park (for San Francisco Giants games and special events) and Chase Center (for Golden State Warriors games and special events).
Blue & Gold Fleet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
Blue & Gold Fleet will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. For more information visit Companys compliance with legal requirements adopted by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) can be viewed here.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
