Warranty Service Manager - Future Opportunities
Warranty Service Manager - Future Opportunities
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
David Weekley Homes is seeking a Warranty Service Representative to join our Austin Team. This position requires someone who is selfstarter able to work independently as well as work closely with customers builders and subcontractors in a fast paced environment while achieving high levels of customer satisfaction.
Warranty Service Representatives resolve warranty calls made by David Weekley home owners by visiting the home to inspect the issue determine if its eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSRs are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers homes.
Job Responsibilities:
- Coordinate and schedule all other repairs with contractors and customers
- Follow up inspect and insure completion of all repairs
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
- Manage your budget
- Performing minor repairs
- Handle multiple tasks as well as projects within designated timeframes
- The ability to say no and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
Qualifications :
- A positive attitude and good social/interpersonal skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry and/or some home repair experience is helpful
- Previous experience in a customer service environment
- Have exceptional listening and communications skills
- Follow up and follow through consistently to deliver outstanding service
- Have excellent time management organizational and scheduling skills
Additional Information :
.
What We Offer:
Come build your future with our winning team recognized by Fortune Magazine as one of the 100 Best Companies to Work For 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
- Health Insurance Medical Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation Paid Holidays plus PTO
- New Home Discount for Team Member and Family
- College Scholarship Program
- Community Outreach
- Sabbaticals
- And more!
David Weekley Homes is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walkins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match or if further information is needed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
