Senior Service Assurance

• Capable of building strong relationships with client counterparts and internal delivery teams.
• Possesses a working understanding of the service management framework including ITIL practices processes and procedures.
• Acts as a conduit between delivery teams (ISD Ops Modern Workplace APD Service Assurance) Netcompanys partners and the client to ensure that agreed service levels and customer expectations are met.
• Has the ability to create and review service management processes and procedures inline with client requirements.
• Can identify improvement opportunities / contributes to the continual improvement of all practices processes and procedures to enhance the delivery of services and create value for clients.
• Has an awareness of deliverables and understands the implications of nondelivery.
• Is developing an awareness of risk management identifying opportunities for growth and negotiation.
• Undertakes own work with an awareness of cost implications. Ensures tasks are completed efficiently to ensure close adherence to cost models.
• Supports the SDM with management of major incidents and / or escalations confidently managing progress against agreed actions and communicating updates.
• Understands reporting responsibilities for their delivery / deliveries and can capture interpret and report on data in relating to that delivery. Supports the SDM during performance reviews with the client Netcompanys delivery teams and Netcompanys partners.

Qualifications :

• Proven experience in incident and request management.
• Strong understanding of ITIL framework and best practices.
• Excellent problemsolving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Additional Information :

Additional Requirements:

• Must be reliable and flexible.
• Hours of work will be between 08:00 18:00 with an 8hour working day staggered across the 10hour timeframe.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK
• Must be able to attain a UK Security Clearance

Benefits include

• Hybrid working model with some flexible working
• 25 days holiday
• Private Medical Health care via Vitality
• Pension contribution Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and wellbeing services.
• Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.

Company information

Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.

At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrierfree recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process please contact us at .

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