Customer Service Associate
Customer Service Associate
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Job Description
Ready to level up your career
Playtech Managed Services is looking for a Spanish and Englishspeaking associate.
Your influential mission. You will...
- Resolve customer inquiries via phone chat and email.
- Conduct analysis on customers profiles to ensure the appropriate management of the account.
- Help users cover their balances adjust their accounts and monitor their activities.
- Prevent detected fraudsters from further access.
- Handle risk management cases across all interfaces and systems.
- Implement company chargebacks manage compromised accounts and recover funds in accordance with the companys risk management policies.
Qualifications :
Components for success. You...
- Have written and spoken Spanish and English skills.
- Demonstrate advanced computer literacy.
- Possess excellent communication and multitasking abilities.
- Embrace teamwork knowledgesharing and a supportive team environment.
- Present a strong commitment to achieving the teams goals and targets.
- Have the flexibility to work shifts to accommodate both your personal and professional commitments.
Youll get extra points for...
- Having experience in Customer support or Fraud and Risk roles
Additional Information :
Thrive in a culture that values...
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees health and wellbeing through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
- Worklife balance by providing 25 days of paid annual leave allowing you to relax and recharge.
- Continuous growth with companysponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Management Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industryleading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
