Application Support Team Leader
Application Support Team Leader
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Job Description
Are you ready to discover the role of an Application Support Team Leader in NetcompanyIntrasoft
As an Application Support Team Leader you will:
- Maintain regular communication with stakeholders escalating complex issues when necessary.
- Lead and guide application support team in problemsolving ensuring that solutions are welldocumented and shared.
- Contribute to the onboarding and training of new colleagues fostering a collaborative and supportive team environment.
- Support coordination across the three subservices in collaboration with the Service Delivery Manager.
- Ensure consistency in incident management and documentation across the team.
- Act as the main point of coordination for the financial reimbursements subservice ensuring alignment with client expectations and operational continuity.
- Deliver secondline support for financial reimbursement applications including handling user queries investigating incidents and performing functional analysis.
- Process incidents service requests and followup actions using internal ticketing tools such as ServiceNow.
Qualifications :
What would make you a fit for the role:
- Bachelors degree or 3 years of experience with SQL and PL/SQL.
- Proven experience leading a support or technical team.
- Proficiency in Oracle SQL Developer.
- Experience in ITILbased environments and familiarity with ServiceNow.
- Strong organizational problemsolving and decisionmaking skills.
- Excellent communication skills with a strong command of spoken and written English.
- Comfortable in a multicultural international context and capable of managing priorities independently in a dynamic environment.
Nice to Have:
- Oracle certification (Database or Application Support).
- Experience with Unix/Linux environments.
- Familiarity with XML.
- Understanding of web APIs and tools like Postman.
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package.
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Wellbeing activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany Intrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
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*Please submit your CV in English
All applications will be treated as strictly confidential.
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: submit your CV in English. All applications will be treated as strictly confidential.
Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
