Service Appointment Coordinator
Service Appointment Coordinator
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Job Description
Job Title: Service Appointment Coordinator
Location: New Motors 8670 Peach St Erie PA 16509
Department: Service Department
Reports To: Service Manager / BDC Manager
Employment Type: FullTime and PartTime
We are looking to add a parttime or Fulltime positon
Part time VERY flexible on schedule/hours
Full time 2 days off per week 40 hours per week
About New Motors
New Motors has proudly served the Erie community since 1971 representing Subaru BMW and Volkswagen. As a familyowned dealership we are committed to delivering exceptional customer service and building longterm relationships with our clients and our team.
Job Summary:
The Service Appointment Coordinator plays a key role in delivering a bestinclass service experience. This position is responsible for handling all incoming service calls scheduling appointments efficiently and providing clear communication between customers and our service team. You will be the first point of contact for our service customers and a critical part of our customer satisfaction goals.
Key Responsibilities:
Answer inbound service department calls in a professional and courteous manner.
Schedule service appointments based on technician availability and customer needs.
Confirm upcoming appointments and follow up on missed appointments.
Maintain accurate customer records in the dealership CRM and scheduling tools.
Coordinate with service advisors and BDC team to optimize shop capacity.
Promote dealership service specials and maintenance recommendations when appropriate.
Contact customers for first maintenance reminders PA state inspection notices and pastdue services.
Ensure customers receive a confirmation of their appointment and any necessary instructions.
Assist with outbound followup calls and texts to ensure customer satisfaction.
Document all customer interactions and feedback.
Qualifications:
Prior experience in customer service or automotive service scheduling preferred.
Excellent communication and phone skills.
Comfortable with computer systems CRM tools and dealership scheduling software.
Organized detailoriented and able to multitask in a fastpaced environment.
Friendly professional demeanor with a focus on customer satisfaction.
High school diploma or equivalent required.
Why Join New Motors
Competitive pay and performance incentives
Paid training and development
Health dental and vision insurance
401(k) with company match
Employee discounts on vehicles service and parts
Supportive team environment with room for growth
To Apply:
Email your resume to or apply in person at our dealership. Were excited to meet the next great addition to our service team!
New Motors Subaru BMW and Volkswagen 8670 Peach St Erie PA 16509
Required Experience:
IC
Employment Type
Full-Time
