Guest Services Supervisor | Field & Stream Lodge Co. | Bozeman, MT
Guest Services Supervisor | Field & Stream Lodge Co. | Bozeman, MT
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Job Description
Soon to open Field & Steam located in Bozeman Montana is seeking a fulltime Guest Services Supervisor.
Pay Range: $22.00 $23.00 per hour
Field & Stream Lodge Co.
Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown our lodge is designed to be a gathering place for friends families experts and amateurs. Were the perfect home base for your next adventurefishing hunting skiing Bridger Bowl or hiking the M trail.
Who We Are
- Passionate about hospitality and fostering an environment where associates will thrive.
- Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
- Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators we are a lifestyle hotel management company that is constantly evolving. We are openminded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
What Youll Do
- Develop in depth understanding of the property management system and POS functionality.
- Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
- Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group preregistrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests needs acting promptly to acknowledge all guests however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants special events city attractions and outdoor activities.
- Coordinate daily arrival/departure preparation special requests room assignments and guest amenity/recognition programs.
- Ability to work a flexible schedule including overnight shifts as needed.
- Work closely with other departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction.
- Conduct regular inventories of front office supplies to ensure stock is adequate and orders are placed as needed.
- Coordinate relocation of guests when necessary.
- To diplomatically and effectively handle all guest complaints referring to the General Manager if necessary.
- Complete shift checklists and special projects as assigned.
- Ensure that all front desk staff follow all specified procedures to correctly handle all cash credit and gift certificate transactions.
- Monitor the front desk and lobby areas to ensure they are always clean and well organized.
- Be available to work irregular hours including evenings weekends and holidays.
- Be completely familiar with hotel emergency procedures and provide calm reassuring assistance to guests and fellow employees in the event of an emergency.
- Promote and comply with all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards and state and local regulations that pertain to your department.
- To attend all mandatory meetings as directed.
- To perform other tasks including crosstraining as directed.
- Excellent interpersonal skills and the ability to work well with coworkers and the public.
- Possess a courteous friendly and professional manner.
- Independent thinker and a quick study.
- Good team player.
- Ability to perform assigned duties with attention to detail speed accuracy followthrough courtesy cooperativeness and work with a minimum of supervision.
- Strong customer service focus.
- High quality standards for production and service.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
Whats In It for You
- Competitive compensation package and incentive plan.
- Generous health dental and vision insurance plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching feedback and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
- Tuition reimbursement opportunities when you grow we grow!
NonNegotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.
Required Experience:
Manager
Employment Type
Full-Time
