Tenant & Special Events Manager | Full-Time | BOK Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Tenant and Special Events Manager is responsible for overseeing event management for BOK Centers tenant teams including Tulsa Oilers Hockey (ECHL) and Tulsa Oilers Football (IFL) as well as coordinating major venue events such as Winterfest preevent street parties and aftershow events. This role also serves as the primary coordinator for ancillary events including tours private events and room rentals. The ideal candidate is highly organized detailoriented and capable of managing multiple events simultaneously while maintaining strong communication with internal and external stakeholders.

This role pays an annual salary of $55000$65000.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until August 1 2025.

The Bank of Oklahoma Center also known as the BOK Center is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19199seat multipurpose arena and 565000 total square footage designed to accommodate concerts family shows and other special events and has been named on multiple occasions one of the countrys best venues.

• Serve as the primary event manager for BOK Centers ECHL and IFL tenant teams the Tulsa Oilers.
• Act as the onsite manager for all home games ensuring smooth execution.
• Serve as the main liaison between tenant teams and internal departments.
• Oversee event logistics staffing and operational execution.
• Communicate with municipal officials including police fire and medical services to ensure patron safety and event security.
• Prepare and maintain event reports cost estimates and final billing.
• Coordinate outside service needs with contractors decorators and other vendors.
• Respond promptly and professionally to crowd control and crisis situations.
• Plan and execute all aspects of Winterfest from initial planning to teardown.
• Secure necessary permits and write comprehensive event reports.
• Coordinate with the ice company for installation maintenance and seasonlong operations.
• Manage internal and external communications regarding event details.
• Oversee budgeting and ticketing operations.
• Work with group sales on private rink rentals and ticketing.
• Oversee marketing efforts and graphic design creation.
• Serve as the main point of contact for all eventrelated communications.
• Plan and execute preevent and postshow activations including staffing logistics and vendor coordination.
• Create event reports and oversee event execution.
• Plan coordinate and execute private events tours and room rentals based on client needs.
• Maintain constant communication with clients before and during events ensuring deadlines are met (e.g. diagram submissions setup specifications).
• Provide exceptional service to every client patron and vendor.
• Assist clients in interpreting and adhering to venue policies and procedures.
• Coordinate service needs with OVG Hospitality and make hospitality arrangements as needed.
• Serve as Manager on Duty as required.
• Research review and recommend equipment materials and supplies to ensure successful events.
• Attend weekly staff meetings and maintain a harmonious working relationship with all departments.
• Develop and maintain key venue management documents including:
• Event Handbook.
• Promoter Guide.
• Technical Packet.
• Booking Policies.
• Fire Code Rules & Regulations.
• Ensure all reports and manuals are up to date and accurately reflect current policies and procedures.

• 35 years of experience in event management venue operations or a related field.
• Strong organizational and timemanagement skills with the ability to manage multiple projects simultaneously.
• Excellent communication and client service skills for coordinating with internal teams external vendors and event partners.
• Experience with budget management cost estimation and event billing.
• Familiarity with ticketing operations and event logistics.
• Ability to problemsolve in highpressure situations and respond to emergencies professionally.
• Proficiency in Microsoft Office Suite; experience with event management software is a plus.
• Graphic design experience is preferred but not required.
• Ability to work flexible hours including nights weekends and holidays as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.