Service Desk Analyst
Service Desk Analyst
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Ensure the Service Desk service using various registration tools such as CRM One CA SD and HP SM among others for handling troubleshooting resolution or forwarding of incidents requests and changes.
- Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services.
- Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs.
Qualifications :
- Proven technical experience in troubleshooting and resolving ITrelated issues with a minimum of 2 years.
- Advanced user knowledge of Linux and/or Windows operating systems.
- Proficiency in Windows 7/10/11 and hardware.
- Experience using Active Directory.
- Familiarity with remote access tools.
- Knowledge of mobile devices.
- Ability to communicate in English (mandatory).
Additional Information :
- Availability for rotating shifts 23h x 7 between 8am11pm;
- Workplace type: Hybrid;
- Location: Picoas (Lisbon) or Covilh.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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