Product Support Engineer - External
Product Support Engineer - External
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Job Description
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.
To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
As a Product Support Engineer you will be responsible for UiPath software support in presales and postsales stages and support the customers by taking their feedback to enhance the product.
This position is hybrid with requirements to work in office Monday and Tuesday out of our Dallas location.
This is what youll do at UiPath:
Function as escalation point of contact for UiPath software support in presales and postsales stages
In charge of the overall product support for discrepancies/bugs/enhancements/customer education for our Robotic Process Automation software through standard channels such as email and ticketing tools
Share customer feedback with the product team
Provide mentorship and knowledge sharing with the L1 team
Escalate bugs to Development and Product teams
Flexibility to occasionally work during weekends/holidays
This is what youll bring to our team:
Experience: 37 years in support
Degree in Computer Science/ITwith solid foundation of programming knowledge
Excellent troubleshooting and debugging knowledge
Good experience in programming with at least 1 year OOP or Scripting (.NET preferred)
Exposure to any IDE like Visual Studio Eclipse Visual Code etc
Good understanding of multitier Web App Architecture
Fluent written and spoken English is mandatory
Preferred Skills
Exposure to APIs
Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .
Employment Type
Full-Time
