Order Management Supervisor - Aftermarket
Order Management Supervisor - Aftermarket
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Job Description
ABOUT YOUR ROLE:
- Responsible for the overall arrangement of the OM team;
- Work with Customer Service and other related departments to improve the existing process;
- Participate in interviews to select talents and workout development plans for the team;
- Develop improvement plans to improve the quality and efficiency of the OM team;
- Statistically analyze the business quality and performance of the team;
- Actively participate in and carry out various types of improvement projects of the company;
YOUR RESPONSIBILITIES WILL INCLUDE:
- Responsible for the overall arrangement of the OM team leading and training the OM team to process customer orders timely and accuratly; Timely coordination and processing with other departments regarding relative order information issues;
- Handle customer complaints develop improvement plans and improve the quality and efficiency of the OM team;
- In case of order processing problems communicate with customer service or related departments to fix the problems; Report the problems or difficulties to the supervisor in time and actively seek solutions.
- Reasonably allocate the tasks manage the attendance and performance of team members ;
- Provide on the job training and coaching for new commers;
- Assist the supervisor to compile and update the order entry work guidelines in time and organize training to the team.
- Assist the supervisor to analyze the reasons for customer complaints work out and impliment the improvement actions;
- Promptly deliver various important information to employees supervise and implement company policies within the department;
- Responsible for the management in employee discipline and performance 5S safety equipment status efficiency.
- Product quality and visual management leading the team to achieve the KPI.
- Actively participate in the companys basic knowledge of ISO9001 FSC EHS and related training. Lead the team to work according to the relative procedures and guidelines.
- Actively participate the various improvement projects. Drive
- continue improvement actions to achieve the business goals (service level quality cost control etc.)
- Follow up other tasks arranged by the manager.
Qualifications :
- College graduate or above
- Expert level English written & verbal communication
- Digital fluency required Proficiency in computer operation and MS office good at data analysis;
- More than three years of relevant work experience two years of relevant management experience;
- Quick and careful learner can work efficiently and effectively
Competency:
- Strong teamwork spirit mature;
- Good communication coordination and team management skills ;
- Customeroriented;
- Problem analysis and solving ability;
- Good sense of continue improvement and can drive results
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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