Sr. Workplace Services Program Manager
Sr. Workplace Services Program Manager
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1 Vacancy
Job Description
We are seeking an experienced and versatile Strategic Program Manager to lead and oversee strategic initiatives within our Workplace Services organization. This role will be responsible for managing a diverse range of programs that improve the workplace environment optimize operational efficiency and enhance employee experience.
The Strategic Program Manager will work closely with crossfunctional teams including strategic planning design & delivery facilities operations IT HR Communications and other our internal stakeholders to ensure that workplace services capital projects and initiatives are aligned with organizational objectives and support business success.
As a Strategic Program Manager you will be accountable for the overall planning execution and delivery of major capital projects and key initiatives that encompass a variety of locations and initiatives. You will ensure that each program aligns with the companys strategic goals and is delivered efficiently within scope on time and within budget.
Key Responsibilities:
Programming & Innovation
Proactively develop workplace strategies ensuring alignment of business stakeholders and broader corporate objectives.
Elevate the experience by integrating highquality amenities hospitality technology and immersive brand storytelling elements.
Collaborate with multiple stakeholders to develop and implement programs that enhance the employee and customer journeys.
Introduce scalable solutions to support rapid change and growth.
Foster strong relationships with key vendors contractors and consultants to support both the successful execution of approved programs along with continuously innovating for our future experiences.
Program Leadership & Strategy
Develop comprehensive program plans including defining scope objectives timelines resources and budget requirements.
Establish metrics to monitor project performance measure success and identify opportunities for continuous improvement.
Coordinate the execution of Workplace initiatives across our business stakeholders strategic planning design & delivery facilities operations IT HR Communications etc.
Manage the endtoend lifecycle of real estate projects from planning and execution to monitoring and closure.
Work closely with leadership to secure appropriate resources and support for workplace services programs ensuring that teams have the tools and capabilities they need to succeed.
Communicate status updates and milestones to senior leadership and stakeholders for global initiatives.
Project Management & Execution:
Lead Change Management initiatives to ensure smooth transitions for our employees and functions.
Develop and manage program budgets ensuring financial resources are optimized across all workplace services initiatives.
Track expenditures monitor cost efficiency and adjust as necessary to stay within budget constraints.
Monitor program performance track milestones and provide actionable insights to leadership on program progress and outcomes.
Identify and mitigate risks associated with program delivery providing proactive solutions to address issues as they arise.
Communicate individual program objectives timelines and deliverables to all stakeholders ensuring alignment across teams.
Ensure programs are delivered in compliance with relevant regulations policies and industry standards.
Continuous Improvement & Reporting:
Implement and promote continuous improvement practices striving for greater efficiency costeffectiveness and employee satisfaction across all workplace services initiatives.
Gather and analyze program data and feedback to evaluate the effectiveness of programs and identify opportunities for improvement.
Provide regular reports and updates to senior leadership on program progress challenges and outcomes.
NOTE We are open to considering candidates who reside outside of the US. Ideally located within commute distance of a ServiceNow office.
Qualifications :
Bachelors degree in Business Administration Project Management Architecture Engineering Facilities Management Operations Management or a related field. A Masters degree is a plus.
PMP (Project Management Professional) certification or other relevant certifications is preferred.
10 years of experience in program management or project management with at least 7 years of experience managing capital projects in a workplace services or facilities management setting.
Strong understanding of workplace services operations including facilities management office planning employee services sustainability and health & safety.
Strong understanding of capital project management including budgeting scheduling and vendor management.
Proven experience in managing largescale complex projects across multiple departments or teams.
Strong leadership organizational and problemsolving skills.
Ability to work in a fastpaced environment and manage multiple priorities simultaneously with proven experience managing crossfunctional programs and initiatives in a corporate or enterprise environment.
Excellent communication and interpersonal skills with the ability to manage relationships with diverse stakeholders at all levels.
Preferred Skills:
Experience in managing workplace transformation or office space planning and design initiatives.
Familiarity with workplace technologies (e.g. smart buildings IoT for facilities management employee engagement tools).
Strong knowledge of budgeting and financial management related to workplace services.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
