Dir, Software Engrg Mgmt

What you get to do in this role:

• Provide DevOps thought leadership and mentoring in both advisory and delivery contexts focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
• Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• Are a passionate handson change agent that believes teamwork and communication are critical to high performing team function.
• Enjoy working with the latest open source and enterprise tools and building automated integrated systems.
• Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small rapid iterative change.
• Are in constant quest of learning and apply that to tools technologies and processes.
• Are a smart enthusiastic creative leader who can look beyond todays problems to find tomorrows solutions.
• Describe in detail a recent DevOps transformation you have led
• Provide detailed meaningful success metrics for a DevOps practice that you have lead
• Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice
• Able to communicate a compelling vision and need for change that generates excitement enthusiasm and commitment to the process
• Interacts with others internally and externally in a way that gives them confidence in their intentions and those of the organization
• Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized
• Is proficient in planning communication and presentation skills and the capability to listen and influence.
• Excellent interpersonal skills proven track record of building strong relationships and establishing credibility at all levels of the organization
• Can do attitude and sense of ownership to thrive in a fastpaced environment
• Strong knowledge of DevOps design patterns processes and best practices
• Experience in performing organizational DevSecOps enablement and transformation
• 15 years overall experience covering Application development Architecture Quality Assurance and Production support
• 5 years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation.
• Minimum of 5 years of technology consulting experience Leading DevOps Architectural Designs
• 5 years of software delivery leadership in an Agile & DevOps practice with roles of increasing responsibility and shown experience developing and leading enterprise initiatives.
• Good understanding of Microservices and Containerization Docker Components and Orchestration using Swarm/Kubernetes.
• Minimum 5 yrs of experience handling Application Build Configuration Management Deployment & Release Engineering.
• Architected solution and deep expertise on Cloud (Azure AWS GCP) setting up CI/CD for PaaS (Cloud Foundry OpenShift) is a big plus
• Experience in leading the creation oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management leading application development and/or application management team(s).
• Deep knowledge of Infrastructure provisioning using Taraform Ansible. Implementation experience in automation of environment provisioning
• A track record of increased responsibility (promotions) based on performance.
• Successfully led teams through major project engagements that involves Agile and DevOps transformations
• Proven leadership experience leading not just managing.
• Proven track history of taking complex delivery problems and creating leaner more collaborative solutions
• Demonstrates clarity of thought and expression to win confidence from clients and partners.
• Has the intellectual capacity to understand and explain complex technical concepts to both technical and nontechnical audiences.
• Strong background in DevSecOps tools and pipelines for different technology eco systems such as Java .NET COTS products
• Experienced level understanding of build and deployment systems system configuration job configuration and debugging.
• Experience setting up complete endtoend fully integrated delivery systems (source control management build tools artifact repositories deployment and monitoring systems).
• Experience with automation/configuration
• Working understanding of code and script (PHP Python Groovy Perl and/or Ruby) particularly used within build pipeline automation.
• Knowledge of standard methodologies and IT operations in an alwaysup alwaysavailable service. Strong grasp of various automation tools.
• A strong focus on business outcomes.

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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