Senior Servicenow Developer - ITSM & AI
Senior Servicenow Developer - ITSM & AI
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary:
We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AIdriven automation for predictive analytics and decisionmaking. The ideal candidate should have handson experience in ServiceNow development scripting AI integration and workflow automation.
Key Responsibilities:
ServiceNow ITSM Development:
- Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow
- Develop and maintain Incident Problem Change and Request Management solutions
- Implement Flow Designer Client Scripts Integration Hub and Virtual Agent based solutions
- Collaborate with process owners to align ITSM solutions with business needs
Agentic AI Automation Integration:
- Implement AIdriven automation to enhance ITSM processes including autotriaging intelligent change approvals and predictive issue resolution
- Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload
- Integrate AI/ML models for riskbased decisionmaking in Change and Incident Management
- Optimize workflows using Agentic AIbased policy compliance and risk evaluation mechanisms
API Data Integrations:
- Develop integrations between ServiceNow and thirdparty AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
- Work with data models CMDB relationships and external analytics engines to improve AIdriven insights
- Automate data ingestion event correlation and AIpowered resolution workflows
- Compliance Security Performance Optimization
- Ensure all AIenabled workflows align with ITIL best practices and enterprise security policies
- Implement governance measures for AIdriven decisions ensuring transparency and accountability
- Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 6 years of handson experience in ServiceNow ITSM development
- Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
- Experience integrating Agentic AI for automated decisionmaking and workflow automation
- Knowledge of ITIL processes with expertise in Incident Change and Problem Management
- Familiarity with ServiceNow Virtual Agent AI Ops and Performance Analytics
- Handson experience with REST/SOAP API integrations and external AI models
- Strong analytical skills with an ability to troubleshoot and optimize ITSM processes
Preferred Qualifications
- ServiceNow Certified System Administrator CSA CISITSM CTA
- Experience working with AI/ML models RPA tools and predictive analytics
- Knowledge of Azure AI OpenAI or other AI frameworks
- Exposure to ITOM CMDB and automation frameworks for IT service optimisation
Why Join Us
- Be part of an innovative team driving AIpowered ITSM transformation
- Engage in pioneering AI automation and workflow optimization initiatives.
- Grow your expertise in ServiceNow AI/ML integrations and enterprise IT service automation
- If youre passionate about intelligent ITSM automation and want to shape the future of IT operations apply now
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
