Process Associate
Process Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a team that provides Level 1 and 2 Helpdesk support (Voice/NonVoice) for BOSCH and its global customers.
The individual must possess basic skills / abilities to perform the essential functions. Responsibilities:
Provide Level 1 support for tools/applications and coordinate with stakeholders until closure
Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM
Report creation using MS office tools
Record details of comments enquiries complaints and actions taken
Manage administration communication and coordination with internal departments
Flexible and willing to work in shifts 24/7 helpdesk environment
Qualifications :
Educational qualification:
Bachelors degree in Computer Science Information Technology Computer Technology or related science field
Experience :
36 Years of experience
Mandatory/requires Skills :
12 24 months of work experience in handling tickets and supporting any tools/applications
Exposure and understanding of ITIL concepts
Good working knowledge of MS Office tools o MS Excel Advanced o MS PowerPoint Advanced
MultiLingual ability is a must of English and Hindi
Excellent verbal and written communication skill
Willing to work in rotational shifts
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
