CRM Technology Lead
CRM Technology Lead
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Job Description
At Wise were on a mission to build the best way to move and manage money internationally. Were making financial services more fair accessible and affordable for people and businesses worldwide.
As we continue to grow were looking for a CRM Technology Lead to own our tech stack (systems tools integrations) that powers our bestinclass CRM engine. Youll play a key role in helping us scale our CRM operations improve customer engagement and unlock new levels of efficiency and personalisation.
This role is perfect for someone who thrives at the intersection of marketing data and technology a strategic thinker who can deeply understand our tech stack manage crossfunctional projects and ensure our CRM platform is scalable integrated and ready for our future growth.
Your Mission:
- Own develop and maintain the CRM tech stack including platforms like Braze internal platforms and integrations and any supporting tools.
- Lead the CRM tech roadmap from identifying needs to prioritising upgrades evaluating new vendors and managing solutions and implementation timelines.
- Partner with engineering data product and marketing teams to ensure seamless integrations data quality and campaign execution capabilities.
- Act as the technical point of contact within CRM helping marketers understand tooling constraints or opportunities and turning business needs into scalable solutions.
- Improve CRM operations through automation smarter tooling better reporting infrastructure and more efficient processes.
- Ensure compliance with data governance privacy and regulatory standards in partnership with our legal and data teams.
- Troubleshoot CRM systems and integrations to ensure uninterrupted access for the CRM team and flawless campaign execution.
- Lead 1x Technical CRM Manager and develop the team based on future CRM and business needs.
Qualifications :
- 6 years of proven track record with CRM or MarTech platforms integrations (Braze Iterable Salesforce Snowflake Stripo MovableInk etc.).
- Strategic mindset with proven ability to define and deliver technical roadmaps in a fastpaced stakeholderheavy environment.
- Deep understanding of data flows APIs events and integrations even if youre not the one writing the code
- Experience managing projects that require coordination across marketing engineering data and product
- Strong analytical and problemsolving skills with a datadriven mindset.
- Great communication skills you can explain tech tradeoffs to nontech folks and vice versa
- Handson experience with APIs CRM coding languages (CSS HTML MJML Liquid) and SQL
Desirable:
- Experience in fastgrowing productdriven Fintech / Financial Services companies
- Background in lifecycle marketing or product management.
- Familiarity with AIdriven CRM technologies for customer segmentation predictive analytics ML modelling for customer insights and personalisation etc.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
