Air Agent
Air Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Core Operational Responsibilities
Receive and review shipping documents confirming all required data is complete and accurate before processing.
Prepare shipments for departure including carrier bookings air waybill (AWB) issuance and coordination with internal and external stakeholders.
Route shipments effectively based on customer needs service level transit time and cost optimizationselecting appropriate carriers and schedules.
Coordinate freight receipt ensuring timely handoff of cargo at the warehouse or handover from the trucker verifying physical condition and dimensions.
Process shipments endtoend from data entry and status updates to customs coordination and final file closure.
Monitor shipments proactively to ensure smooth movement from pickup to final delivery troubleshooting exceptions and providing updates to all relevant parties.
Billing and Documentation
Ensure timely and accurate billing by validating charges reconciling cost vs. revenue and issuing invoices in accordance with contract terms and customer agreements.
Maintain proper documentation for each shipment ensuring files are auditready and compliant with internal standards and customer requirements.
Trade Compliance
Adhere to applicable international trade laws and regulations including IATA TSA and local customs guidelines.
Support proper classification and screening of shipments (e.g. denied party screening embargoed countries restricted commodities).
Identify and escalate any potential compliance risks documentation issues or discrepancies in a timely manner.
Follow SOPs for controlled goods Dangerous Goods (DG) and temperaturesensitive cargo collaborating with compliance or customs teams when required.
Qualifications :
WHAT QUALIFICATIONS YOU BRING TO US :
This section lists desired qualifications for the job and may be edited to the specific job role.
- Global logistics industry knowledge
- Good computer skills (e.g. MS Excel MS Word)
- Fluent in English is a must
Additional Information :
Expeditors Key Performance Expectations
- Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
- Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
- Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
- Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
Product Agent JobSpecific Performance Expectations
- Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.
- Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Expeditors offers excellent benefits:
- Paid Vacation
- Health Plan: Medical
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
