Passenger Service Supervisor - Cleveland Hopkins International Airport (CLE)

INTRODUCTION

Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fastpacedteamoriented environment we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Parttime benefits could vary

WHY WORK FOR PRIMEFLIGHT

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME A PASSANGER SERVICE SUPERVISOR!

Our Passenger Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing checkin and boarding processes addressing passenger inquiries and concerns and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services resolve operational challenges and contribute to maintaining a positive airport environment. Additionally you will play a key role in training and developing customer service agents monitoring performance and fostering a culture of excellence in customer service delivery.

WHAT ITS LIKE TO WORK AS A PASSANGER SERVICE SUPERVISOR

• Supervise the daily operations of the passenger service team to ensure highquality passenger assistance
• Monitor and evaluate the performance of the passenger service agents providing feedback and coaching
• Address and resolve escalated customer complaints and issues effectively
• Train and mentor passenger service staff in best practices and airportspecific procedures
• Ensure team adherence to airline and airport policies procedures and service standards
• Coordinate staff schedules breaks and shift rotations to maintain optimal service levels
• Implement strategies to enhance customer satisfaction and streamline service processes
• Maintain uptodate knowledge of flight information gate assignments and airport services
• Facilitate effective communication between customer service agents and other airport departments
• Enjoy working with internal and external customers worldwide
• May be assigned other duties as required

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• 1 yeas of aviation knowledge
• 1 year of customer service supervisory experience
• Ability to read write speak and understand the English language to include documents
• Ability to use electronic devices including IPads/Tablets Computers and Mobile Devices
• Effectively communicate with colleagues and clients both inperson and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal as applicable)
• Ability to work any day/shift including holidays within a 24/7 operation

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
• Must be able to push pull
• Must be able to bend stretch squat kneel
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms wrists hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (threedimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays. The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm respect for their team and the highest regard for safety!

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proudto be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

Required Experience:

Manager