Client Services Assistant
Client Services Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Department: Office Rsrch Innov and Econ Impact
Classification: GMU Worker
Job Category:PartTime / Hourly Wage
Job Type:PartTime
Work Schedule:1520 hours/week between 9:00am3:00pm MondayFriday; varying schedule based upon the APEX event schedule
Location: Fairfax VA
Workplace Type:Hybrid Eligible; approximately 75% remote and 25% inperson
Salary: $18 per hour
Criminal Background Check:Yes
About the Department:
Within the Mason Enterprise Center the Virginia APEX Accelerator is an organization funded by the Department of Defense (DoD) and George Mason University. The Virginia APEX Accelerator provides government contracting assistance by offering marketing counseling and educational services to businesses throughout the Commonwealth of Virginia. The Virginia APEX Accelerator is headquartered in Fairfax VA and covers 108 counties in Virginia with satellite offices in Fredericksburg Chesapeake and Hampton VA.
About the Position:
The George Mason University Mason Enterprise Center is looking for an enthusiastic and energetic person for a Client Services Assistant position for its Virginia APEX Accelerator formerly known as the Procurement Technical Assistance Center (PTAC). The APEX Accelerator provides counseling and services that help businesses do business with government at the federal state and local levels.
Responsibilities:
Event Support and Webinar Facilitation:
- Assist APEX staff to prepare for training events during the 9am to 3pm timeframe typically MondayThursday;
- Advance communication and day of assistance to instructors to prepare for webinars or classes;
- Facilitate and introduce instructors for webinars using GoToWebinar or Zoom platform and triage Q&A for instructors while documenting attendance;
- If applicable prepare (print collate) handouts and class materials in advance of training and set up the classroom per instructor specifications (Fairfax and Alexandria locations);
- Make class handouts available electronically to attendees and maintain electronic filing of roster evals and handouts as appropriate;
- Collect review and file/scan evaluation forms for inperson classes. Notify Virginia APEX Accelerator staff of any feedback that needs attention; and
- Assist with conferences by facilitating onsite registration and checkin and setting up event spaces and staffing booth/table.
Customer Relationship Management (CRM) Database Administration:
- Monitor and triage voicemails and generic email account under the direction of the Client Services Coordinator;
- Assist clients with online registration for classes and counseling;
- Perform data entry and data management including report generation from the CRM;
- Maintain uptodate records by cleaning up outdated and bounced contact information removing duplicates and updating client award/milestone information; and
- Assist the Client Services Coordinator with updating client information on file by performing internet research on client businesses.
Marketing and Outreach:
- Represent Virginia APEX Accelerator at event exhibit tables as needed when schedule permits;
- Assist vendors/exhibitors/sponsors with registration checkin ensuring their needs are met in advance during and post events; and
- Other duties as assigned.
Required Qualifications:
- High School diploma;
- Experience with online research;
- Experience with Microsoft Outlook Word Excel and PowerPoint;
- Excellent customer service ability including interpersonal written and oral communication skills;
- Wellorganized and detailoriented with ability to work independently in a fastpaced environment;
- Team player with a willingness to collaborate; and
- Must commit to at least oneyear employment through May/June 2026.
Preferred Qualifications:
- College degree;
- CRM experience; and
- Knowledge of George Mason University systems.
Instructions to Applicants:
For full consideration applicants must apply for theClient Services Assistant at and submit the online application to include three professional references with contact information and provide a cover letter and resume for review.
Posting Open Date: May 1 2025
For Full Consideration Apply by: May 15 2025
Open Until Filled:Yes
Employment Type
Part-Time
