Sr. Technical Program Manager, World Wide Returns, Recommerce & Sustainability
Sr. Technical Program Manager, World Wide Returns, Recommerce & Sustainability
Posted on :
09-05-2025
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1 Vacancy
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Job Description
No other single team in Amazon provide exposure to end to end life cycle of ecommerce: Welcome to World Wide Returns and Recommerce (WWR&R). We redefines ecommerce and start where the typical ecommerce supply chain stops. We innovate to support netzero carbon Amazon climate pledge and works backwards from there. In most cases our work starts even before customer purchases: in providing information about return policies on detail page/search & during checkout. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience transportation reversefulfillment reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail FBA Merchant Fulfillment) and subsidiaries (Zappos Woot) Customer Service applications and Amazon physical stores.
Amazon Returns policies & experience are foundational to Amazons eCommerce and one of the primary reasons why customers love shopping on Amazon. Returns policy communication on the detail page is among the top detailpage features that increases Customer confidence and the Customer Trust Perception Index (CTPI) for purchase decision. This team has revolutionized the returns for customers through simplest possible experience with no need to print label & do packaging and quickest refund time. Providing Great Returns Experience is complex due to negative customer sentiments while returning the product. Our team has been very successful in ensuring the lowest return rates and best in class return experience for Amazon as against other Ecommerce competitors.
Below are some of the videos explaining the journey and CX of our team :
Main Video ( (6m 40s): Overview of R&R Business
Introduction to Seller options ( (1m 44s): Overview of Seller Return & Recovery options
Introduction to LFBF ( (1m 46s): Introduction to LabelFree/BoxFree returns
The team is expanding its charter and is going to hire 50 employees in 2022 across all tech roles to define returns & recovery options as a service for its merchant FBA bulk and Amazon business customers and to solve hard technical problems related to optimization of reverse supply chain channel. As a member of this team your mission will be to evolve returns & recommerce systems as highly modular & customizable multitenet platform to enable growth of ecommerce business & volumes and not only reduce cost of reverse supply chain but to even make it profitable business. You will be using wide range of AWS services Java objectoriented design patterns and latest storage workflow orchestration and UI technologies to build and deliver software systems that support complex and rapidly evolving recommerce business requirements.
We are looking for software engineers with 2 years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team drive best practices mentor other engineers and drive continuous improvements in engineering excellence.
We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable worklife balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Returns policies & experience are foundational to Amazons eCommerce and one of the primary reasons why customers love shopping on Amazon. Returns policy communication on the detail page is among the top detailpage features that increases Customer confidence and the Customer Trust Perception Index (CTPI) for purchase decision. This team has revolutionized the returns for customers through simplest possible experience with no need to print label & do packaging and quickest refund time. Providing Great Returns Experience is complex due to negative customer sentiments while returning the product. Our team has been very successful in ensuring the lowest return rates and best in class return experience for Amazon as against other Ecommerce competitors.
Below are some of the videos explaining the journey and CX of our team :
Main Video ( (6m 40s): Overview of R&R Business
Introduction to Seller options ( (1m 44s): Overview of Seller Return & Recovery options
Introduction to LFBF ( (1m 46s): Introduction to LabelFree/BoxFree returns
The team is expanding its charter and is going to hire 50 employees in 2022 across all tech roles to define returns & recovery options as a service for its merchant FBA bulk and Amazon business customers and to solve hard technical problems related to optimization of reverse supply chain channel. As a member of this team your mission will be to evolve returns & recommerce systems as highly modular & customizable multitenet platform to enable growth of ecommerce business & volumes and not only reduce cost of reverse supply chain but to even make it profitable business. You will be using wide range of AWS services Java objectoriented design patterns and latest storage workflow orchestration and UI technologies to build and deliver software systems that support complex and rapidly evolving recommerce business requirements.
We are looking for software engineers with 2 years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team drive best practices mentor other engineers and drive continuous improvements in engineering excellence.
We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable worklife balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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