IT Release Analyst
IT Release Analyst
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Job Description
Join our Global Technology Services Management team!
We are seeking an IT Release Analyst to coordinate and improve our release management processes. This role provides the opportunity to influence processes procedures and tooling while collaborating with global teams on our journey to becoming a digital leader.
This role is ideal for candidates who are passionate about improving release processes and eager to contribute to a dynamic distributed team.
How will you contribute:
Process and Tool Updates: Communicate updates and changes to processes and tools.
Multifunctional Collaboration: Liaise and facilitate communication between business areas and functional IS groups.
Team Coordination: Work closely and coordinate effectively within a highperforming team.
Responsibilities:
Continuously review and improve the release management process to improve efficiency reduce risk to allow for successful deployments.
Works with teams to drive resolution.
Works closely with change enablement team in support of the implementation of releases.
Produce reports and metrics for release management analyzing and trending the data linking release with change and incident.
Ensures operational readiness of changes before their implementation into production.
Skills and Experience:
2 to 3 years of experience in managing release processes within a complex environment.
ITIL Certification preferred.
Experience working with ServiceNow preferred.
Degree or equivalent experience in Computer Science Information Technology or a related field.
Preferred Qualifications:
Knowledge of Continuous Integration/Continuous Deployment (CI/CD) pipelines.
Understanding of DevOps practices.
Proficiency in release management tools.
Familiarity with Change Management practices.
What can we offer
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.
Our commitment:
Valuesfirst culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$71925.00 CAD $119875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
