Customer Service Agent

Department: Regional Campuses Freedom Aquatic & Fitness Center

Classification: GMU Worker

Job Category:PartTime / Hourly Wage

Job Type:PartTime

Work Schedule: Varies

• Option 1: Early weekday morning shifts (4:4510am)
• Option 2: Evening weekday shifts Monday Thursday (typically either 48pmor 49pmor 410pm) and/or Fridays (48pm)
• Option 3: Weekend shifts Saturdays (8am2pm or 28pm) and Sundays (8am1pm or 16pm)

Please be explicit about which option(s) 1 2 or 3 interest you

Location: Manassas VA / SciTech campus

Workplace Type:On Site Required

Salary:Up to $14/hour commensurate with experience

Criminal Background Check:Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University the 110000 square foot facility features a 50meter competition pool leisure pool whirlpool locker facilities and family locker rooms gymnasium with two practice courts cardiovascular and strength training equipment group fitness mind/body and spin studios three racquetball/activity courts community room and classroom and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Centers Customer Service Department more commonly called the front desk. In this role CSAs are expected to greet and checkin members be knowledgeable of and proficient in explaining and processing membership and program registration requests scheduling GroupX classes and onsite wellness scheduling/checkin and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if theres additional interest. Being the single primary revenue source for the Freedom Center training in and membership processing and competency preferably through Fusion is paramount.

Responsibilities:

Customer Service Agents are expected to greet and checkin members be knowledgeable of and proficient in explaining and processing membership and program registration requests scheduling classes and swimlane reservations along with onsite childcare scheduling/checkin and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if theres additional interest.

Required Qualifications:

• Previous customer service cashhandling and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the Universitymandated ceiling of 29 hours per week if needed with daytime/evening shift employees willing to work alternating weekend shifts; and
• Must possess or be able to obtainCPRand First Aid certifications within 90 days of hire.

Preferred Qualifications:

• Previous sales experience.

Instructions to Applicants:

For full consideration applicants must apply for the theCustomer Service Agent at and submit the online application to include three professional references with contact information and provide a resume for review.

Posting Open Date: May 1 2025

For Full Consideration Apply by: May 30 2025

Open Until Filled: Yes