Dutch Wonderland Campground Reservations Agent

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Greet and interact with guests in a warm friendly fun and professional manner

Maintain a neat clean and professional appearance

Utilize property management system to make reservations checkin and checkout guests process payments maintain a cash drawer and operate office equipment

Ensure a smooth checkin and checkout process for guests

Deliver guest amenities as requested

Accurately process guest payments while maintaining PCI compliance

Operate internal communication devices in an efficient and professional manner while answering and transferring calls

Provide highest level of service by anticipating listening attentively and promptly responding to guest requests and complaints

Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner

Keep the front desk area clean and neat by sanitizing surfaces and office equipment

Demonstrate a working knowledge of all services and facilities of the property

Comply with all standard operating procedures

Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis

Provide guests with insightful information about other nearby parks and properties

Inform guests of events and activities that may be occurring during their visit

Promptly escalate any maintenance issues or emergencies to the appropriate authorities

All other duties assigned by leadership

Education and Experience:

High school diploma GED or equivalent preferred; Equivalent work experience will also be considered

1 year of previous hospitality or front desk experience a plus but not required

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with PA Child Labor Laws

Ability to work flexible schedule including evenings weekends and holidays

Must have reliable transportation to and from work for your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

Ability to portray a positive outgoing professional attitude

Ability to handle pressure and difficult situations with poise and finesse

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problemsolving abilities

Ability to accurately use Point of Sale (POS) and/or other cash handling equipment

Ability to use office technology and equipment such as PC software and copier

Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

Ability to stand in place for long periods of time

Ability to stand walk and remain on feet for majority of the workday

Ability to occasionally stoop twist kneel bend squat or reach above shoulders

Ability to remain sedentary for extended periods of time while using a computer

Ability to carry push pull lift and hold objects weighing up to 20 pounds

Working Conditions:

This role will be based in an indoor lodging setting predominantly at the front desk

Potential exposure to the variable outside temperatures on occasion including high heat cold direct sun humidity dust rain snow ice and other weather conditions

Subject to frequent interruptions and may need to reprioritize activities

Subject to constant repetitive motion

Team member benefits:

Working at Dutch Wonderland is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Dutch Wonderland employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

Flexible schedule

Ability to crosstrain and learn unique skills across various departments

Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

Invitations to exclusive companysponsored employee events throughout the season

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Dutch Wonderland. Apply today!