Enterprise Account Manager
Enterprise Account Manager
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Job Description
Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their endusers as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including Vimeo Pinterest The New York Times and GitHub.
Were building a more trustworthy Internet. Come join us.
Posting Open Date: 5/5/25
Anticipated Posting Close Date*: 7/5/25
*Job posting may close early due to the volume of applicants.
Enterprise Account Manager
Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems we want you.
The Enterprise Account Manager will be part of our growing Account Management team and work with Sales Customer Support Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing high impact customer relationships maintaining account health providing product feedback and being a customer advocate. In this role you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.
What Youll Do:
- Partners with Sales to focus on overall relationship with a group of Fastlys largest and most complex clients
- Develop and execute comprehensive account strategy attaining buyin and alignment from customer
- Deep understanding of account and strategy Able to map a complex organization develop and execute against a strategy. Develop strong customer connections with executive stakeholders across multiple business units and levels within a company
- Long term vision Create thoughtful and creative retention strategies maximizing Fastly value tying all conversations to business impact and incorporating account strategy goals. Create long term quality customer interactions with consistency
- Lead internal account team strategy ensuring all team members are insync on approach current status account renewals and actions required
- Delight customers by demonstrating responsiveness and ensuring timely responses
- Proactively engage and influence internal and external partners providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them
- Identify qualify and close opportunities for customer growth
- Establish joint success plans based on a deep understanding of goals stakeholders and business impact
- Develop and execute Quarterly Business Reviews within the assigned client base
- Collaborate with the product marketing client services and sales teams to provide the voice of the customer internally becoming known as the goto expert on the customer
- Consistently share knowledge of industry company trends and solutions
- Enterprise Account Manager could be paged in the event their customer submits an emergency ticket to help coordinate response internally
What Were Looking For:
- Bachelors degree or equivalent in related field of study
- At least 5 years of enterprise customer management experience in a technology firm
- Strong project management skills high detail orientation and exceptional organization skills: Comfortable developing and implementing multistep plans and coordinating the appropriate parties. Can find answers quickly and provide thorough information
- Thrives in a multitasking environment with an ability to adjust priorities: Able to complete customer facing and internal projects ontime with high quality
- Excellent writing and communication skills: Provides clear communication to develop customer relationships. Able to tailor messaging based on the recipient. Ensures communication is tracked for crossfunctional visibility
- Strong customer service; professional and friendly demeanor: Builttoserve mentality. Respects customers time and uses meetings to provide value. Does not shy away from hard conversations and renewal negotiations
Well be super impressed if you have experience in any of these:
- Strong negotiation and problemsolving skill to address client challenges and identify mutually beneficial solutions
- Collaborative Partner: Brings ideas to the team for learning. Internal partners enjoy working with him/her. Internal advocacy carries weight
- Technical background highly valued: Can discuss technical benefits and understands how a solution fits into the tech ecosystem. Deep dives into customers business and industry in order to best learn how to support them. Willingness to learn new products/features
Work Hours:
This position will require you to be available during core business hours.
Work Location & Travel Requirements:
This position is open to Hybrid And Remote Work Locations.
The preferred locations for this position are:
Texas US
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
There is a strong preference for Hybrid near a local office. However we may be willing to consider remote candidates in Texas.
This position may require travel as required by your role or requested by your manager.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Salary:
The estimated range for OnTarget Earnings for this role is $125573 to $150687. OnTarget Earnings consists of a combination of annual base pay and sales compensation variable target. The standard pay split for this role (i.e. base pay vs. variable target %) is 75%/25%.
Starting salary may vary based on permissible nondiscriminatory factors such as experience skills qualifications and location.
This role is eligible to participate in Fastlys global sales compensation plan and may participate in Fastlys equity program.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings
We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024 we offer 10 paid local holidays 11 paid company wellness days.
Why Fastly
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastlys homebase is in San Francisco but we have multiple offices and employees sprinkled around the globe. As a new hire you will be able to attend our INPERSON new hire orientation in our San Francisco office! It is an exciting weeklong experience that we offer to new employees to build connections with colleagues across Fastly participate in handson learning opportunities and immerse yourself in our culture firsthand.
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.
We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.
Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or.
Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.
Required Experience:
Manager
Employment Type
Full Time
