Scheduling Supervisor

Code 4 Security is seeking a Fulltime Scheduling Supervisor. The scheduling supervisor is stationed at Code 4 headquarters.

The Scheduling Supervisor works from Code 4s Security Operations Center and serves as a communication hub for both operational oversight and scheduling responsibilities. This role monitors staff and job sites enforces standards performs scheduling functions and provides customer service to clients and employees. The combined version of this role assumes full responsibility for both live site management and daily scheduling.

Schedule:

Fulltime 3pm 11pm Tuesday through Saturday

Expected Starting Wage: Anticipated at $21 $23 per hour depending on experience.

Key Responsibilities

Scheduling Supervisor Duties

Ensure all sites and posts are fully staffed across all shifts.

Coordinate schedule changes calloffs and replacements documenting all schedule edits in real time.

Proactively identify potential staffing shortages and resolve them before shifts start.

Maintain and update employee availability records.

Work closely with operations and HR teams to onboard and place new hires.

Communicate scheduling changes and confirmations to employees in a clear and timely manner.

Build new sites in scheduling software.

Track attendance and tardiness issues and report patterns to management.

Maintain organized shift logs for audit purposes.

Utilize scheduling software to ensure coverage and compliance with labor laws.

Security Operations Center (SOC) Duties

Influences company culture through superior customer service & modeling desired professional behavior.

Address client and employee comments and concerns by transmitting information to the appropriate parties.

The ability to prioritize communications and determine which ones require immediate action.

Produce formalized activity reports as needed.

Familiarize yourself with all jobsite SOPs client nuances and employee policies to support Operations.

Communicate employee issues and kudos to management as appropriate.

Ensures all sites are staffed with 100% coverage. Responsible for communicating discrepancies or activating emergency shift protocols.

Adjust software for better employee accountability and safety management

Assist with other duties as assigned.

Qualifications

Minimum of 2 years of experience in customer service scheduling security operations or a related field.

Strong critical thinking and problemsolving skills; able to assess situations and make decisions under pressure.

Demonstrated proficiency with computers including scheduling software and Microsoft Office.

Comfortable navigating technology on phones tablets and desktop systems.

Excellent written and verbal communication skills with the ability to interact professionally across all levels of staff and clients.

Ability to multitask and manage shifting priorities in a fast paced highstakes environment.

Must be 18 years of age or older.

High School Diploma or GED required Associates or Bachelors degree preferred.

Must demonstrate professionalism discretion and emotional intelligence at all times.

Requirements

Ability to work alone or in a team.

Attentiveness to security protocols and site Standard Operating Procedures (SOPs).

Punctual prompt and on time for work.

Treat people with dignity and respect being a professional AT ALL TIMES.

Turns in assignments reports and deliverables in a timely fashion.

Take care of all company property as if it were your own (tools equipment vehicles etc.)

Keeps accurate records and reports to managers as needed in real time.

Be familiar with and follow all company policies and procedures.

Ability to conduct audits using technology.

What We Offer:

• Health Dental and Vision are available for fulltime employees. Code 4 pays a monthly portion of companyoffered Health Insurance Premiums: $250/employee Only $350/Employee and/or Spouse Children.
• Earn 48 annual hours of Sick Pay.
• Retirement Savings Opportunity.
• Employee referral bonus program.
• Continuous training and development.
• Nocost security licensing with complete support.

Our screening process includes criminal background checks for applicants who are offered a position.

Code 4 Security Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Position closes 5.31.2025