Lead, Application Support
Lead, Application Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Lead Application SupportWhat does a successful Splunk Resource do at Fiserv
Understands application behavior and logging indepth. Collaborates with Subject Matter Experts (SMEs) to document known errors and categorize business and system failures. Engages with Deployment and Development teams to understand new application features.
What you will do:
- Quickly learn monitoring alerts and application behaviors within the first 60 days.
- Work across all shifts to observe application behavior during business and nonbusiness hours.
- Develop complex Splunk dashboards using regex.
- Continuously improve dashboards and alerts based on monitoring findings.
- Optimize dashboards and alerts with new Splunk features.
- Support other enterprise APM tools (ServiceNow Dynatrace AppDynamics Autosys SFG etc.).
- Creates frameworks for monitoring and alerting.
- Identifies enhancement opportunities in Splunk knowledge objects.
- Conducts gap analysis on clientimpacting incidents and evaluates Splunk knowledge objects.
- Participate in a 24/7 team rotating through all shifts.
What you will need to have:
- Bachelors degree in Computer Science Engineering Information Technology or equivalent experience.
- Extensive knowledge of Splunk with prior experience in a monitoring team.
- Ability to work under pressure and manage task prioritization effectively.
- Understanding of .NET technologies.
- Exposure to enterprise monitoring tools is a plus.
- Strong verbal and written communication skills.
- Good analytical organizational and problemsolving abilities.
- Demonstrated teamwork and customer service orientation able to liaise with both end users and technical staff.
- Ability to track task progress report status and proactively identify issues.
- Effectively presents information to peers and project management.
What would be great to have:
- Experience with networking components terminology and functions.
- Background in Banking and Financial Services.
- Familiarity with Python MFOO AppDynamics and Dynatrace.
- Command line knowledge of Unix and Windows.
- Exposure to Autosys and ServiceNow.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Employment Type
Full-Time
