IT Support Eng I (ONS), IT Services

Are you passionate about solving technical challenges and helping people Do you thrive in a dynamic highimpact environment Join Amazons IT Services team as an ITS Support Engineer and be part of the engine that powers Amazons seamless operations. Were seeking customerfocused innovative problemsolvers who excel in a fastpaced collaborative environment. As a part of our IT Services team youll have the opportunity to make a direct impact on Amazons corporate global workforce making sure their laptops servers and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer youll be the goto knowledge expert for Amazons corporate employees providing seamless endtoend services and frictionless onsite technical support ensuring productivity remains secure and uninterrupted. Amazons ITS Support Engineers are dedicated dependable and customer focused owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams owning and recognizing their unique IT needs and provide personalized highquality support. Youll be a trusted advisor a problemsolver taking initiative to diagnose troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and nontechnical Amazonians through the everevolving digital landscape implementing solutions that fit their needs.


Key job responsibilities
Deliver onsite high quality handson support diagnosing troubleshooting and resolving issues successfully evaluating log files to determine the health of systems software and hardware
Provide oncall support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts training and developing peers and new team members as a mentor seeking and leveraging diverse perspectives in all activities
Continuously expand skills learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
Our IT Services team is a dynamic and diverse group of passionate problemsolvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledgesharing and careeradvancing resources helping you develop into a betterrounded professional.

If youre ready to join a team of passionate problemsolvers and make a real impact apply now to become an ITS Support Engineer at Amazon!

High school or equivalent diploma
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of IT client server and network service delivery experience
2 years of PC repair troubleshooting deployment and liquidation experience
2 years of troubleshooting in a multiuser high availability environment experience
Occasional travel required based on needs of the business

Bachelors degree
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in Active Directory and Windows Server backup solutions
Experience with audiovisual video conferencing or event support
Ability to write simple scripts in an administrative language
Strong analytical skills with demonstrated problem solving abilities
Proven ability to develop clear concise change management and standard operating procedure (SOP) documentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.