Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product features maintenance and repair needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others.
FIELDS AUTO GROUP Fields Auto Group believes that employees are our greatest asset. As such we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort.
Fields MercedesBenz of Lynnwood is seeking a positive team member to join our dynamic dealership to provide a luxury experience to our customers! Our goal is to provide the best customer experience and create lifelong relationships.
What We Offer Benefits
Medical Dental Vision Short and LongTerm Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
Pay for this position is a base salary plus commission average earnings areper month.
Responsibilities
Actively engage customers on the Service Drive to assess needs and delivery an exceptional customer experience.
Follow dealership and manufacturer guidelines for vehicle writeup handling and documentation.
Provide concierge support for all owner inquiries being the product expert on all things MercedesBenz.
Utilize dealership technology platforms to manage communication and workflow between both customers and coworkers.
Hours: Fulltime schedule of 4 or 5 day shifts within the Service Departments hours of .i 7:30am6:00pm and Sat. 8:00am5:00pm
Qualifications
Organized and friendly personality
Previous dealership Service Advisor experience and familiarity with dealership technology platforms a plus
Time management skills
Fantastic communication skills with your customers
Professional wellgroomed personal appearance
Acceptable motor vehicle driving record according to dealership guidelines
Willing to submit to a preemployment background check
Required Experience:
Unclear Seniority
Employment Type
Full-Time
