Sr. Product Specialist
Sr. Product Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibility Summary
Under the general supervision of the Manager PC Inventory Control the Sr. Product Specialist is responsible for coordinating the activities throughout the product central. Coordinating requests that support all product content for onair presentation and digital content. Operates with a cost efficient and quality oriented mindset to achieve excellent customer service. Quality audits that require inspections and preparations of final product for onair presentation. This role requires independent decision making regarding product issues. Has to have the ability to decipher emails/voicemails and use judgment and problem solving skills to make sound business decisions.
The Opportunity
You will consulting upcoming show plan researches QVC PALs and IBM system to identify potential issues (Look Ahead Process). Work to support all TSV ordering requests.
Point person for all fax requests to the distribution centers. Verify legibility and accuracy of the documents before faxing. Point person for the product coordinators when they have questions regarding TSVs items on order or awaiting delivery.
Manage the Product Central Inbox by reviewing and responding to all emails from internal customers and vendors providing a high level of customer service. Respond to all hot emails extra sample requests and special requests. Access PCMS reports and prints Broadcast PALs and weekly program schedules.
First contact for the walk up window. Sr. Product Specialist will be the customer service relations team for product central to the internal customer.
Conduct daily start up meeting in absence of supervisor: Update group on any important information about Department and Company and lead group in daily stretches. Be a stand in when supervisor is out.
Partner with Outbound and Inbound Area Managers and Team Leads to review and pass down information
Contact Supervisor from Studio Ops for Assistance w/Associate concerns or issues.
Team Member will report to Sr. Manager of Product Central.
Your Impact
You will often require independent decision making regarding product issues and also requires independent decision making before forwarding emails/voice mails or courier requests regarding product needs.
Demonstrate full understanding of all aspects of IBM and PCMS Product Centrals primary operating system.
Previous experience and certification using warehouse equipment such as Work Savers Reach Trucks and Order Pickers.
Ability to lift and move average to heavy weight materials.
Assemble products.
What You Bring
Education: High School Diploma or equivalent combination of training and experience.
Experience: Three to five years related warehouse experience operating power equipment and using computerized Inventory Management systems.
Remote work is not permitted in NYC at this time.
#LIOnsite
SCHEDULE
Monday Friday
9:00 AM 5:00 PM
Location
West Chester PA
Remote work is not permitted in NYC at this time
If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fastmoving careers!
For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrierfree employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
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Required Experience:
Senior IC
Employment Type
Full-Time
