Credit Representative - Gilbert, AZ

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co. a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services.

Requisition ID :2650

Employment Type :Full Time

Job Category :Accounting/Audit/Finance

Work Location :Phoenix AZ

State or Province :Arizona (USAZ)

Potential WorkLocation :United States : Arizona : Gilbert

BRIEF POSITION SUMMARY:

The Credit Representative is responsible for the resolution of balances on accounts in a timely manner which is consistent with the credit and collection policies and procedures.

DUTIES and RESPONSIBILITIES:

• Processes orders addresses past due status makes collection calls reviews credit lines and makes credit decisions based on the guidelines and limits of authority established by management.
• Reconciles customer accounts by resolving any problems that are preventing timely payments. Assists customers who have credit/collection reconciliation problems with their outstanding balance.
• Researches and reconciles missapplied payments short paid invoices credits taken twice sales tax adjustments to determine possible solutions and all other disputed balances on open transactions.
• Processes duplicate copies of invoices or credits for accounts at the customers request.
• Processes proof of deliveries for UPS Truck and Direct shipments made to customers.
• Interact with internal personnel (i.e. Customer Service Sales and Branch Associates) regarding customer inquiries on billing issues.
• Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old. Daily workflow includes collection calls reconciling customer problems following up on open issues documenting customer notes providing world class customer service handling incoming calls from internal and external customers and all other assigned daily credit and collection programs.
• Daily call volume varies but is estimated at 60 to 80 calls per day.
• Researches payments/credits that have been missapplied applied to similar accounts short paid taken twice etc. Complete adjustment forms for sales tax freight or sales related issues as required.
• Prepares delinquent and fraudulent accounts to be placed for collection.
• Follows guidelines on collection techniques and procedures established by management.
• Participates in team meetings. Fosters the MSC Culture within the credit department and throughout the company to ensure unity of purpose and fulfillment of MSCs mission.
• Credit Representatives in the field are required to assist in all credit functions when an emergency exists at the CSC. This includes reviewing credit lines for customers and increased phone volume.
• Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

• High school diploma or the equivalent is required. Some college is preferred but not required.
• Minimum of two years of commercial credit/collections experience is required.

SKILLS:

• CRT PC experience is required.
• Good verbal and written communication skills are required.
• Good time management and organizational skills are required.
• Experience with JDE AS400 System format preferred.
• In certain geographic regions bilingual speaking skills will be a requirement.

Why MSC
People. Collaboration. Insight. Thats how you build something that works.

Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.

As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.

If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.

Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.