Associate I, Carrier Solutions

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:

TheAssociate I Carrier Solutions is a professional within the financial services industry with effective oral written and interpersonal communication skills. You have a desire to grow personally and professionally with an aptitude for advancement. You enjoy working effectively with your teammates and enjoy developing relationships with clients and customers by becoming a dedicated resource.

WHAT YOULL DO:

The Associate I Carrier Solutions will be responsible for providing customers and sales representatives with high quality individualized phone support processing requests for information and conducting research and analysis to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise and relay necessary information to the customers sales representatives or client by both verbal and written communication.

• Answers incoming calls and completes outgoing calls as needed
• Calls include answering customer questions and providing comprehensive customer support
• Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
• Researches and analyzes issues to ensure successful outcomes and or resolution
• Develops relationships with clients and customers by becoming a dedicated resource
• Ensures high quality and consistency to customers by processing and servicing
• Develops broad understanding of products services policies procedures regulations and laws for effective service delivery
• Contract level service requests include initial contract applications billings purchases transfers redemptions claims and other financial and nonfinancial transactions and elections available

WHAT YOULL NEED:

• High school diploma or equivalent required college degree preferred
• 1 to 2 years experience providing customer service and transaction processing support
• 1 to 2 years call center experience
• Financial services experience preferred
• Work history which demonstrates personal growth and aptitude for advancement.
• Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
• Demonstrated and effective oral written and interpersonal communication skills.
• Ability to work effectively with other internal teams and associates
• Incumbents must be able to work required overtime.

WHATS IN IT FOR YOU

Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave 401(k) incentive/bonus opportunity tuition reimbursement and so much looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

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