Training Consultant
Training Consultant
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurAmericas Distribution Services Division (ADSD) provides governance and administration of Cat dealers across the U.S. Canada and Latin America.
Werecommittedtoour customers who build a better world with our products services and solutions. We understand andshowthevalue of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.
Through it allweareone team creating and delivering worldclass components and solutions superior to the more about theCaterpillarExperience.
Job Summary
The Service Training Consultant will develop and deliver comprehensive training solutions which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with the project team lead to create instructorled training (ILTs) and webbased training (WBTs) on relevant subjects based on the required area of expertise. Actively involved in promoting continuous improvement optimizing resource utilization and driving technological adoption ensuring that training initiatives are consistently aligned with organizational goals and standards.
Additional Info:
This position is located in Peoria IL.
Relocation assistance is not available for this position.
This position will require up to 25% of working time travel both domestic and international.
What You Will Do:
Conduct Cat Machine Training:
Deliver handson and theoretical training on various Cat machines to dealers and customers
Ensure participants understand the operating principles maintenance and repair requirements and best practices for each machine
Conduct System & component Based Training:
Provide indepth training on Cat machine systems including electrical engine hydraulic powertrain brake and components
Guide participants in system diagnostics troubleshooting and optimization.
Learning Solutions Development:
Develop customized training solutions in partnership with the machine product groups
Ensure that learning materials are up to date with the latest machine models technologies and system enhancements
Develop both instructor led and elearning content tailored to meet various learner needs
What You Have (Required Skills):
Customer Focus:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Service Excellence:
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Effective Communications:
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Problem Solving:
Examines a specific problem and understands the perspective of each involved stakeholder.
Relationship Management:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Training and Development
Assesses customer feedback to better adjust to market demands.
Implements daytoday training activities within the organization.
Follows relevant practices and procedures for the delivery of training services.
What Will Set You Apart (Preferred Skills):
Previous service experience working with / troubleshooting earth moving equipment hydraulics systems machine electronics and systems
Technical Degree or Experience should include: Associates degree in Mechanical Engineering Technology OR Bachelors degree in Mechanical or Electrical Engineering OR equivalent technical experience in Components Systems or Products
Working knowledge of Caterpillar Systems such as SIS
Experience with Cat technology solutions such as 2D / 3D Grade Control VisionLink or similar platforms
Familiar using Abobe Indesign Illustrator and 3D Mockup and SAP 3D software
Mining and / or Construction Industry product application experience
Caterpillar Instructor Accreditation Program (CIAP)
Proven ability to adjust and effectively train multicultural audiences
Positive attitude of responsibility safety and keeping standards high
Passionate about people development
Excellent computer skills
Spanish or other language capabilities would be a great plus
What You Will Get:
We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of openness autonomy support personal development as well as a continuous drive for improvement.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
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Summary Pay Range:
$95640.00 $143520.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Posting Dates:
May 6 2025 May 20 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Contract
Employment Type
Full-Time
