Technical Service Specialist
Technical Service Specialist
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Job Description
The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) team. As a member of the EPTS team you are responsible for provision of technical support with emphasis in one of Ecolabs Core Competencies to provide technical support to Ecolabs field sales and service organization. In addition you are responsible for providing training to customers and team staff completion of special projects including editing I&O manuals writing articles for the Tech Digest preparing training materials developing relationships with machine manufacturers and regulatory authorities and supporting projects for divisional research & development and marketing groups. As a member of the EPTS team you will as serve on system development and quality improvement teams.
This position contributes to the effectiveness and productivity of the Ecolab Sales and Service organization through the safe accurate and efficient delivery of technical information needed to serve Ecolabs customers. This position delivers service to crossdivisional corporate sales and service forces across North America including phone video email and onsite consultation with field associates and customers on more complex issues. The position will also actively contribute to new systems development training materials development training of EPTS team and resolution of product and equipment quality problems.
This hybridrole will report to Ecolabs Schuman Campus in Eagan MN.
What You Will Do:
Providing telephone video call email Chatter and other means of warewashing and water filtration/softening technical support to the Ecolab Sales and Service organization.
Routine call coverage on all levels of complexity providing midtohigh level technical consultation for all Call Center staff members for at least one Ecolab Core Competency.
Contribution to new systems development launch and quality improvement teams.
Where required provide onsite technical support and problem solving.
Prompt preparation and special reports and transfer of followup information via email US mail or phone.
Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings reporting to the appropriate system/product program leader on issues.
Compose technical support literature such as SOPs Technical Service Bulletins and Technical Digest articles.
Represent Ecolab as a tour host at R&D and on corporate account informational visits to customer locations as needed
Completion of special project assignments.
Development of training materials and training of phone room staff.
Duties: % Time
Call center support via phone email video or other 70%
Followup communications and consultation 15%
Special projects and team participation 10%
Training materials development and staff training 5%
Minimum Qualifications:
Bachelors degree
Work experience in a technical role such as Ecolab Territory Manager Ecolab Route Manager Electrical Plumbing Electronics Lab Technician Chemistry Microbiology Food Sanitation
Immigration Sponsorship not Available for this role
Preferred Qualifications:
Demonstrated thorough knowledge of electrical wiring and plumbing
Demonstrated strong written and oral communication skills
Demonstrated attention to detail and problemsolving skills
Demonstrated knowledge of Ecolabs cleaning and sanitation products and advance knowledge of Ecolabs equipment design function and installation procedures
SelfMotivated able to work proactively and independently in a fastpaced environment
Experience with Ecolab or competitive warewashing cleaning and sanitation product line sales or service organization. Typical candidates would have performed as a field service technician for Ecolab an equipment manufacturer or as Sales Representatives for a technically oriented company.
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and marketcompetitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customerfacing roles may need to:
Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Be fully vaccinated for COVID19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
