Customer Solution Manager - Mining and Energy, Customer Solutions Manager

Do you want to work with Australias largest enterprises to enable their journey to the cloud In this role youll ensure that all AWS teams and partners work together effectively to accelerate customers cloud journey.

At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take endtoend ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales solutions architecture support product professional services partners). With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

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Key job responsibilities
You will leverage your consulting complex program management and technology skills to understand your customers strategic business objectives translate them into an executable plan and drive the implementation to success by working with the customer AWS and our partners. You will understand your customers biggest Business and IT challenges and provide prescriptive guidance based on AWS best practices to guide them through the obstacles.

The Senior Customer Solutions Manager role is responsible for cloud transformational programs (technical operational organizational education) that span across traditional IT teams and business units. With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions driving innovation and delivering successful migration programs.

Your actions will have to earn the trust of the customer by doing whats best for them in the long term. You will have to communicate confidently at both the executive and project team level and collaborate with a wide range of technical and nontechnical teams regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.



A day in the life
Lead cloud transformational programs (technical operational organizational education) that span across IT teams and business units
Being single threaded owner for Migrations and Strategic Initiatives
Maintain a broad and indepth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing strategic initiatives support Change Management to facilitate AWS Services adoption and establish new ways of working
Help shape the rapidly growing Customer Solutions Management function including defining and implementing new processes methodologies and tools
Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms mentor junior CSMs and impact industry trends


About the team
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service and unmatched technology. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customerfirst approach is how we built the worlds most adopted cloud. Join us and help us grow.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams

PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Knowledge of software development lifecycle including design development test build deployment processes and timelines

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.