Customer Care Specialist
Customer Care Specialist
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Job Description
Looking for an opportunity to make an impact
At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive keep reading!
Leidos is hiring a Customer Care Specialist to support a utility based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If youre someone who likes to work in a call center environment help people and solve problems please apply to be part of this exciting program.
A large part of this position includes taking incoming phone calls for the Ameren Illinois residential energy efficiency with customer education and counseling with respect to residential energy efficiency (behavioral changes programmable thermostat training doityourself upgrades etc.) often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing home performance or other contractor to schedule work. The position will also be responsible for working in database management systems and technical reference guides to review energy efficiency applications and will report to the HES Manager in Peoria IL.
Location Requirement: Remote work available but would need to be located in the Illinois Ameren area. Ameren Illinois and Leidos believe it is very important to provide employment opportunity to the utility ratepayers that reside in Illinois. Therefore there is strong preference for the successful candidate to be located in the Ameren Illinois service territory (roughly the southern twothirds of Illinois). The Ameren Illinois service territory includes several large to midsize communities such as Galesburg Quincy Peoria BloomingtonNormal ChampaignUrbana Danville Decatur Springfield CharlestonMattoon Effingham Mt. Vernon Marion Carbondale and Metro East (Belleville OFallon Granite City Edwardsville Alton Collinsville).
Primary Responsibilities Include:
Implement an EnergyEfficiency Plan:
Create and populate records in Customer Management System
Complete and collect appropriate customer paperwork
Provide overview of the program(s)
Conduct entry interview and energy advising consultation
Review available rebates incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms when possible
Provide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivation
Track all activity in Customer Management System:
Fill out all appropriate fields in Customer Management System
Follow reporting requirements outlined by the Program Manager
Integrate with and support related departments as needed such as residential energy audits trade ally management rebate processing and quality assurance
Properly execute all energy advisor workflows
Address all program issues including customer trade ally or utility complaints based on the defined procedures including proper documentation and followup
Plan coordinate and follow through on tasks and assignments in a timely manner
Other duties as assigned
Required Education & Experience:
High School Diploma or equivalent with one plus (1) year customer service experience or equivalent and exemplary customer service skills
Ability to travel to the Peoria IL and/or Collinsville IL area as needed
Demonstrated fluency in English language both written and oral
Expertise with or ability to learn webbased software Microsoft Office
Strong listening oral and written communication skills
Ability to communicate with clients and coworkers in a friendly positive respectful manner
Ability to maintain a professional demeanor even under pressure
Strong organizational and time management skills
Selfmotivated and driven to deliver on goals
Ability to prioritize multitask and deliver in a fastpaced environment
Reliable internet connection for remote work
Quiet secure and distractionfree work space for remote work
We take care of our employees. Leidos seeks the best and the brightest and in return we invest in you with an eye on your future through career advancement growth opportunities and continuous improvement via mentoring formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the worlds toughest problems and reward you with a welcoming culture that recognizes the importance of a strong work/life balance as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.
Original Posting:
May 6 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $34450.00 $62275.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
