Customer Service Specialist - CDI - Paris
Customer Service Specialist - CDI - Paris
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Job Description
As part of the Supply Team and reporting directly to our Operations Manager Louis you will be key to ensuring our customers and partners enjoy the best possible experience with Work With Island. Youll act as a bridge between Sales and Operations supporting both teams while keeping our customers satisfaction at the heart of your daily work.
Your main responsibilities will include:
Customer Support: Handle customer inquiries (phone & email) with efficiency and empathy.
Issue Resolution: Identify issues solve problems and ensure clear communication with customers.
Product Expertise: Continuously strengthen your product knowledge to support both customers and partners effectively.
Ticket Management: Manage tickets in our ERP with rigor and accuracy.
Customer Feedback: Contact detractors within 24 hours inform account managers and offer solutions.
Partner Training: Support our service providers with onboarding and ensure delivery of services aligned with Work With Islands quality standards.
Additional missions supporting the Customer Service team:
Order Management: Ensure a smooth and efficient order process from A to Z.
Delivery Coordination: Coordinate deliveries monitor stock and ensure service quality through seamless collaboration.
Order Processing & Invoicing: Handle order entries and invoicing accurately within our ERP (NetSuite).
What We Offer
BSPCE
Mobility package
Swile meal card: 9/day
Health coveragethrough Alan
Remote work: 2 days/week (if based in Paris)
Regular team events & Biannual company retreats
Required Experience:
Unclear Seniority
Employment Type
Full-Time
