Learning Design Manager, Data Center Learning

At Amazon we are working to be the most customercentric company on earth and to get there we need exceptionally talented bright and driven people. We are looking for a flexible organized selfstarter to join AWS Data Center Learning team as Manager for Learning Experience and Evaluation. The Data Center Learning team supports AWS Data Center Community focusing on the design development deployment and evaluation of learning.

Data Center Learnings mission is to develop the best data center workforce on earth. We are a service organization supporting the conversion of untrained employees to becoming shiftready and improving and growing their technical skills over time. We support safety and compliance training onboarding and continued upskilling of the Data Center Community (DCC) fostering a culture of learning and development across the DCC workforce. We innovate on behalf of our customers set global standards for highquality training through consistent learning paths support specific training requirements when needed and offer selfservice training development and deployment mechanisms to scale with the demand for training.

The Learning Design Manager position will lead a team of learning experience designers to ensure that we are aligned to the highest value learning opportunities to not only improve our learner experience but to drive internal development processes as well. Responsibilities include working with crossfunctional teams on process optimization and development that supports reduction in timetoproductivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced highly engaged environment and has the ability to connect the dots organizationally network effortlessly and influence various roles levels and profiles to drive collaboration as well as grow fellow designers and develop the best.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Partner with crossfunctional teams to build out learning experiences with a global mindset
Manage multiple complex curricula development projects simultaneously
Measure impact and quickly revise content/modality to address specific feedback as needed
Understand evaluation and performance data to support datadriven learning solutions
Solve business problems with focus on understanding root causes and driving forwardlooking opportunities
Provide oversight and direction to the team that aligns with business goals and objectives

A day in the life
You will analyze the current learning experience of your customers across the AWS Data Center organization and actively seek opportunity to improve and innovate. Youll manage teams of designers focused on building and delivering learning experiences across all job families in alignment with the Data Center Learning organizational goals and strategy. As your team completes development of learning experiences youll launch learning product offerings and measure their impact over time. Using data from understanding learner behavior and performance youll direct the team on how to improve where to innovate and what operational measurements you can improve with training.

About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires career development learning paths to grow our internal talent and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

BA or BS degree in a relevant field such as instructional technology educational technology organizational development or 3 years of relevant experience in instructional design
7 Years developing and executing strategies development and delivery of creative and innovative training solutions
7 years experience developing training in a variety of delivery modalities

Experience working as a consultant in a corporate or start up environment.
Experience working with remote teams and an international audience
Obsessed about the customer experience high standards and continually inspire others to do better for the customer
Experience gathering building interpreting and communicating performance metrics to multiple organizational levels
Technical aptitude to be able to quickly learn new technologies and develop various learning solutions





Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136900/year in our lowest geographic market up to $236600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.