IS Customer Service Analyst I - DTSREQ
IS Customer Service Analyst I - DTSREQ
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Job Description
Overview:
Job Description Summary:
Job Description:
- Gathers relevant information to assist in timely resolution of incidents and requests
- Identifies situations requiring urgent attention to effectively prioritize and escalate to appropriate tier and 3 resources
- Provides accurate and timely logging and resolution of issues
- Takes ownership of customer issues follows the status of issues on behalf of the customer and communicates progress in a timely manner
- Assists the IS Service Desk with continuous process improvement.
Education Requirement:
Bachelors Degree or relevant experience required.
Licensure Requirement:
(not specified)
Certifications:
A or Network Certification preferred.
Skills:
Excellent troubleshooting and customer service skills.
Experience:
One year of experience providing IT customer support required.
Physical Requirements:
OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Hand use: grasping gripping turning Reaching above shoulder Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required Interpreting Data Lifting / Carrying: 010 lbs Lifting / Carrying: 1120 lbs Patient Equipment Pushing / Pulling: 025 lbs Pushing / Pulling: 2640 lbs Repetitive hand/arm use Standing Walking
CONTINUOUSLY: Computer skills Decision Making Problem solving Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
Employment Type
Full-Time
