IT Helpdesk Analyst II
IT Helpdesk Analyst II
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Job Description
At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.
At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
IT Helpdesk Analyst II
Location: Birmingham HQ (near Birmingham Airport) Hybrid Working available
Salary: c32000 (depending on experience)
Type: Permanent Full Time
At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is driven by the desire to get it right every time and the recognition that theres always room to be better. This commitment is why we actively listen learn from each other and strive continuously for greater diversity equity and inclusionbecause we are stronger together. It is The Holman Way!
We are currently looking for an IT Helpdesk Analyst II to join our growing UK team. This is an exciting opportunity to play a key role in our IT operations providing both onsite and remote support across the business. The role will be based at our Birmingham HQ with the flexibility to work in a hybrid model.
Key Responsibilities:
- Deliver first and secondline support for enduser hardware and software issues including desktops laptops mobile devices and internal applications.
- Support customers using our information systems such as the Driver App via phone and email.
- Prioritise and manage Help Desk tickets and email queues ensuring timely resolution within SLA targets.
- Deploy software and perform system upgrades in collaboration with stakeholders minimising disruption.
- Maintain accurate documentation of issues troubleshooting steps and resolutions.
- Liaise with stakeholders to resolve issues and reduce operational impact.
- Assist in the implementation and monitoring of IT security policies and VPN access methods.
- Participate in IT projects contributing to planning and execution.
- Remain current with industry trends tools and best practices.
- Perform other duties or special projects as assigned.
Skills & Qualifications:
- Diploma or higher in Computer Science Information Technology or equivalent work experience.
- Proven experience providing IT support in a corporate or enterprise environment.
- Proficient with MS Office (Outlook Excel Word PowerPoint Project Visio SharePoint).
- Familiar with IT ticketing systems experience of ServiceNow would be advantageous.
- Excellent troubleshooting problemsolving and critical thinking abilities.
- Strong interpersonal and communication skills maintaining high levels of professionalism.
- Ability to work independently and manage time effectively.
- Flexible proactive and comfortable working in a fastpaced environment with shifting priorities.
What We Offer:
- 26 days holiday 8 bank holidays.
- Group Personal Pension Plan to support your longterm goals.
- Free parking and a Health Cash Plan to support your everyday wellbeing.
- Annual bonus scheme we believe in sharing success.
- Free breakdown cover (servicerelated benefit).
- Career development opportunities and longservice recognition.
Additional Information:
- You must have the legal right to work in the UK.
- We do not offer visa sponsorship for this position.
- All convictions or cautions including those deemed spent must be declared at the point of application.
- Internal applicants should inform their current line manager before applying.
We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all ages genders ethnicities abilities and orientations to apply.
#LIHYBRID
Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people our customers and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today Holman headquartered in Mount Laurel New Jersey is one of the largest familyowned automotive service organizations in North America with more than 6500 employees across North America the UK and Germany.
Holman delivers a unique range of automotivecentric services including industryleading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles Holman is continuouslyDriving Whats Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
IC
Employment Type
Full-Time
