FLEX Director - Change Management and Communications - Procurement
FLEX Director - Change Management and Communications - Procurement
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Job Description
The Flex Director Change Management Associate Engagement will lead communications and engagement efforts for the Enterprise Procurement transformation. The Director will dually report into the Associate Engagement Change Management team and the Business Transformation Office. This is a sixmonth assignment with the potential for extension through 2026.
This person will play a lead role developing and delivering change management and stakeholder engagement for the multiyear transformation of Marriotts enterprise procurement capability which encompasses behavior process and technology change. They will serve as a strategic partner to Enterprise Procurement leadership and will be a key contributor to strategy planning content creation and distribution of executive and stakeholder communications to a wide range of audiences.
Key responsibilities include:
Develop and execute change management plan including conducting stakeholder impact/readiness analyses and stakeholder assessments/interviews.
Conduct change impact analysis and document key changes across behavior process and technology.
Create communication and engagement plan by audience. Develop key messaging and materials to support stakeholder engagement including written communications presentations talking points speaking notes and FAQs.
Partner with Enterprise Procurement leadership to develop and deliver an associate engagement plan which may include town halls small group forums skiplevel interviews opportunities for collaboration and connections and/or associate recognition.
Lead feedback loop and/or informal stakeholder checkins. Identify risks resistance and performance gaps and work to develop and implement specific plans to mitigate/address concerns.
Work closely with continent teams to localize deliverables and ensure consistent global message.
CANDIDATE PROFILE
Education and Work Experience
4year degree (or equivalent) from an accredited university required advanced degree a plus
8 years experience leading change management stakeholder engagement or communications for a variety of change initiatives
Proven track record consulting to business leaders and designing developing and implementing highimpact change and communications solutions in large organizations using a variety of delivery methodologies
Ability to develop clientready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
Strong writer with experience developing and presenting impactful communications and other materials
Demonstrated success working with and influencing crossfunctional work teams in a matrix organization
Hospitality/lodging industry experience a plus
Knowledge and Skills:
Experience and knowledge of the design development implementation and sustainability of adaptive change management; demonstrated proficiency conducting change impact assessments including documenting and validating changes.
Exceptional written communication skills including experience developing clear concise and logically written business communications including PowerPoint presentations talking points speaker notes and email communications
Strong verbal communication skills including proven ability to run workshops facilitate sessions and effectively communicate and present information to stakeholders
Editorial experience strong proofreading subbing and editing skills as well as the ability to develop creative materials and tell a story visually
Ability to work effectively at all levels of an organization and with and through others as member of a team
Familiarity with project management approaches tools and phases of the project lifecycle
Demonstrated proficiency with Microsoft Word Excel and PowerPoint applications; familiarity with Smartsheet a plus
Change management certification (e.g. Prosci CCMP CMS) preferred
Attributes:
Exhibits leadership presence; ability to influence others move toward a common vision or goal and establish credibility
Highly organized and able to handle multiple priorities at any given point in time
Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure
Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking/theory to issues/assignments
Analytical; makes decisions using data
Comfortable with complexity ambiguity and change and working as an individual contributor
Team player ability to navigate ambiguity and change
Trustworthy with strong business integrity and ability to hold sensitive information in confidence
History of consistently delivering positive business results
The pay range for this position is $60.38 to $100.63 per hour.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
