Customer Service Representative Ft Lauderdale, FL
Customer Service Representative Ft Lauderdale, FL
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Salary Not Disclosed
1 Vacancy
Job Description
Why should you consider this opportunity
Would you like to be part of the worlds leading producer of building materials that inspire architectural and decorative solutions Are you passionate about the distribution of products that inspire the life of many people
At Cosentino () we are looking for a Customer Service Representative to join our Distribution Center located in Ft Lauderdale FL. The Centers are an example of the commitment to its clients providing them with exclusive and highquality service. The Centers combine the functions of (a) warehouse (b) brand and product showroom and (c) sales network.
- With an international mindset and presence in 80 countries
- With an amazing growth story sustained by an extraordinary innovation with products such as Silestone Dekton and Sensa by Cosentino
- In which you will be able to grow your career and develop your leadership skills
What will you be doing
As a Customer Service Representative we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing products availability of inventory delivery schedules orders confirmation and invoicing and collections.
To be a successful Cosentino CSR you need to be focused on helping both external and internal customers by communicating in a patient empathetic passionate manner. Our Customer Service Representatives always put themselves in our customers shoes and advocate for them when necessary.
As a Customer Services Representative you will be handling different responsibilities:
- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing monitoring and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and followingup on the order status informing actively customers and sales team in case of discrepancies.
- Providing information to customers about material lead times product availability pricing through efficient prompt and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections if necessary as well as returns of material.
- Scheduling visits to the showroom leading material views & reservation of specific material.
- Solving customer issues from the order to delivery and maintaining customer account receivables.
- Providing customer support over the phone facetoface and via email.
- Performing analysis in SAP as requested by the General Manager Operations Manager or the sales/promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed maintaining equipment placing marketing materials.
- Logging attending to daily visitors and events recording each visitor/event into SalesForce.
- Support the sales team by preparing sample shipments for customers and endusers checking stock of materials when requested as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.
What are we looking for
EXPERIENCE
Required:
- 3 years of experience in Customer Service.
- 2 years of experience with invoicing and order entry.
Desired:
- Customer Service experience in construction manufacturing distribution or related industry experience
EDUCATION
Required:
- High School Diploma/GED
Desired:
- College degree
KNOWLEDGE
Required:
- Computer literacy to a relatively high standard: outlook excel word.
Desired:
- Use of SAP ERP or order system
SKILLS
Required:
- Excellent customer service skills experience working directly with end customers within a fastmoving and dynamic organization.
- Ability to multitask and work in an extremely fastpaced environment.
- Exceptional customerfacing and interpersonal skills both written and verbal.
- Advanced written and verbal communication skills in both French and English Only in Canada.
PREFERRED BEHAVIORS
Required:
- Selfconfidence
- Flexibility
- Initiative
- Safety oriented
- Passion
- Respect towards others
ABOUT COSENTINO
Cosentino the worlds leading producer of Silestone quartz surfaces is a familyowned business. It focuses on the design production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design innovation and environmental respect. The group based its development on international expansion and an innovative research program which enables it to use the most advanced technology to obtain new materials. Cosentinos activity covers the entire natural stone manufacturing process from extraction and processing to the installation of quartz surfaces such as kitchen and bathroom worktops cladding and other products.
Cosentino and all its affiliated and subsidiary companies are equal opportunity employers and prohibit discrimination and harassment of any kind. Cosentino and all of its affiliated and subsidiary companies are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free from discrimination and harassment. All employment decisions at Cosentino and its affiliated and subsidiary companies are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where it operates. Cosentino and its affiliated and subsidiary companies will not tolerate discrimination or harassment based on any of these characteristics.
If you are an individual or veteran with a disability who requires any type of accommodation please contact the People Department at (786)or at our email address:
Required Experience:
Unclear Seniority
Employment Type
Full Time
