Principal Process Manager
Principal Process Manager
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Job Description
Are you looking for a challenging role that includes the convenience of working virtually at home If so then a Capital One Commercial Operations role may be right for you! Capital One is a top 10 commercial bank and we are on a journey to change banking for good. As a technology company focused on financial services we are building industry leading digital solutions to better serve our clients. We are looking for motivated and capable builders to help us reach our destination.
Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This teams scope is horizontal across the bank and as such it supports numerous data support processes. As a Principal Process Manager (Principal Associate) at Capital One you will lead a high performing team on a journey to improve our data environment. Responsibilities include but are not limited to leading a team of associates identifying process gaps and driving process improvement efforts.
Responsibilities:
Direct accountability for 34 Data Support Associates across geographies
Collect analyze and report on data to provide transparency to senior leadership and executives
Manage data maintenance requests and issues while developing strategies to improve data quality and processes
Identify areas of data process risk and develop mitigation/issue resolution strategies
Create and moderate formal data dashboards and artifacts including data visualizations procedures and process flow diagrams
Partner across Commercial Operations Technology Product and Analysts to discover areas of opportunity for data support needs and occasionally collaborate across teams on larger initiatives
Coach to excellence ensuring satisfaction of job duties following policies standard and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
Resolve complex problems or transactions where expertise is required to interpret against policies guidelines or processes; track and escalate breakdowns in the process asking the right questions and identifying/involving the right stakeholders to correct breakdowns
Foster an environment of trust collaboration and belonging while setting a constantly rising bar for top performance
Empower develop coach and recognize team to reach personal professional and team goals
Stay connected and aware of team performance as it relates to people leadership inclusion and engagement
Basic Qualifications:
Bachelors Degree or Military experience
At least 2 years of Process Management experience
At least 1 year of experience within Microsoft Office or Google Suite
At least 1 year of experience in Jira and Confluence
Preferred Qualifications:
At least 3 years of experience in Process Management
At least 1 year of experience with data analysis and reporting
At least 1 year of experience with Tableau Salesforce or other business reporting and workflow tools
Certification in Lean Agile or Six Sigma
At least 1 year of experience in a People Leader Role
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte NC: $93400 $106600 for Principal Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
