About the Role:

Grade Level (for internal use):

S&P Global Corporate

About the Role: Software Developer II ServiceNow

The Team: The ServiceNow team at S&P Global is committed to driving innovation and enhancing the enduser experience across the organization. We work collaboratively with a diverse group of professionals including administrators developers business analysts and ITSM process leads. Our team values a global mindset effective communication and a proactive approach to problemsolving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity.

Responsibilities and Impact:

• Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.

• Collaborate with ServiceNow Administrators Developers Business Analysts ITSM Process Leads consulting partners QA and UAT stakeholders.

• Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.

• Partner with Business Analysts and ITSM Process Leads to strategize plan and execute both regular and transformative updates.

• Assist in major project initiatives enhancements analysis and provide daytoday support.

• Adopt a flexible agile approach to adapt to changing business needs and requirements.

• Contribute to businessasusual updates transformational initiatives and platform health/stability activities to increase enduser productivity globally.

• Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the enduser experience.

• Play a key role within the ServiceNow development team providing sound and scalable development/configuration recommendations that meet business requirements.

• Drive and support automated processes within ServiceNow to facilitate efficient business processes.

• Work within Agile methodologies to ensure efficient project execution.

• Integrate with and support the QA automation teams activities to ensure quality deliverables.

• Partner with the UX team to drive improvements to the overall user experience including UI processes and information architecture.

• Keep abreast of developments in the ServiceNow platform and best practices to ensure cuttingedge solutions.

• Create resilient processes and applications that are dependent upon external APIs.

• Write and evaluate technical and functional requirements to ensure comprehensive project documentation.

What Were Looking For:

Basic Required Qualifications:

• Bachelors degree in Computer Science Information Systems or Engineering or equivalent work experience.

• 36 years experience in ServiceNow configuration development and management.

• Handson experience launching and managing multiple ITSM services.

• Demonstrable experience piloting and driving new modules and functionality.

• Strong ServiceNow development and scripting skills particularly in JavaScript.

• Experience using the ServiceNow Glide JavaScript libraries.

• Experience with custom layouts using AngularJS.

• Demonstrable experience in scoped application development.

• Ability to take initiative without explicit direction.

• Strong interpersonal skills with the ability to work effectively in a crossfunctional and multinational team across multiple time zones.

• Proven ability to work independently and as part of a team in a fastpaced dynamic environment.

• Excellent problemsolving skills and attention to detail.

• Experience in integrating thirdparty applications with ServiceNow.

• Familiarity with Agile development methodologies and practices.

Additional Preferred Qualifications:

• Experience with ServiceNow upgrades or worked on ITSM and SRM modules with endtoend deployment of code.

• Good communication skills able to articulate challenges blockers and queries to stakeholders.

• Demonstrable experience in scoped application development.

• Ability to work effectively in crossfunctional and multinational teams with a preference for working in the 129 PM IST window.

• Certifications like ITIL or CISITSM will be a plus point.

Whats In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.