Residential Worker B

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Residential Worker B provides a safe and secure environment for staff residents and visitors delivering Emergency Transitional and Supportive Housing program services for the ministry unit.

Accountabilities:

Key Responsibilities

• Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect.
• Monitors the environment and clients to ensure safety and security.
• Ensures client supervision monitoring behaviour for adherence to rules and policies.
• Conducts all required shift change procedures prior to and after shift change.
• Maintains required documentation and shelter log.
• Assists withconflict resolution.
• Complete and distribute paperwork as required.
• Food preparation and serving to clients at mealtimes.

Client Intake

• Prepare for clients by receiving phone / inperson inquiries.
• Interview clients completing intake form.
• Provide orientation to new clients.
• Ensure that clients are fully aware of program expectations.
• Provide information and referrals to community resources to clients.

Household Maintenance

• Cleans shelter rooms washrooms kitchen lounge offices and common areas.
• Packing up clients belongings and prepping beds and rooms for new clients.
• Provides laundry services for the shelter and shelter clients.
• Performs basic building maintenance. Collects and disposes of refuse and maintains clean refuse area; performs spot cleaning as required.
• Performs other duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal: N/A

External: N/A

MANAGERIAL RESPONSIBILITY:

• Reports directly to: Residential Worker A Residential Services Supervisor
• Direct reports for this position: None
• This position is responsible for their own time and effort may demonstrate work methods to new employees volunteers or students.

FINANCIAL AND MATERIALS MANAGEMENT:

• Does not process any financial transactions as no budget responsibilities.
• Responsible for the safekeeping of shelter supplies and equipment for business use.

WORKING CONDITIONS:

• The work environment is typically a work site within a residential and community setting which potentially exposes staff to disagreeable people unpleasant odors toxic chemicals bodily fluids moving objects sharp objects slippery or wet surfaces infectious diseases potential abuse and marginalized people.
• Little to no travel required.

HEALTH & SAFETY

• Required to complete general orientation including safety in the workplace training and annual review.
• Contributes to the safety of staff and guests (e.g. snow removal clear fire exits no obstacles inside/outside doors cleans spillage).
• Universal precautions: wearing personal protective equipment (PPE) as required including gloves/glasses.

PHYSICAL DEMANDS:

• Regularly required reach with hands and arms; to stoop kneel bend and crouch.
• Ability and willingness to lift/move equipment up to 25 pounds.
• Ability to easily ascend and descend two (2) flights of stairs located inside and outside the shelter.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

education and experience Qualifications:

• The successful candidate must have completed High School.
• Minimum one to two (12) year certificate in a Social Services related field.
• An equivalent combination of education and experience may be considered.
• One to two (12) years of prior related experience including experience in a social service setting working with marginalized individuals and a social services background.

Special Licenses Diplomas Certifications or Requirements:

• Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check satisfactory to TSA.
• Must receive clearance from TSA Abuse Registry Check.
• Required to complete WHMIS training annually.
• Required to complete Praesidum Academy training modules relevant to position.
• Current certification in Standard First Aid / CPR Foodsafe and NonViolent Crisis Intervention training.

Experience and Skilled Knowledge Requirements:

• Characteristics: energetic takes initiative team player organized and productive.

• Creative and flexible with the ability to adapt based on team program and service needs.

Skills and Capabilities:

• Experienced with Microsoft Office (Word Excel Publisher and PowerPoint); Internet and Email.
• Familiar with administration and file management procedures.
• Attention to detail problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Complete tasks with minimum amount of supervision.
• Confident selfmotivated mission minded team player able to work with others.
• Be flexible motivated adaptable and able to thrive in a fast paced nonprofit and union environment; be an efficient problem solver.
• Demonstrate a dependable work ethic and the ability to manage multiple tasks simultaneously.
• Work independently; maintain confidentiality; while part of a larger team projecting a positive professional and helpful attitude.

• Ability to communicate effectively and exercise good interpersonal skills by displaying tact courtesy and patience with supervisors peers participants employees students and visitors.

• Ability to manage stress and workload in a positive manner.

• Ability and willingness to work with support and serve marginalized people in a compassionate nonjudgmental manner.
• Ability and willingness to adhere to uphold support and promote The Salvation Armys mission vision and values in the daytoday operations of the department.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.