RN Telephone Advise/Triage Nurse Call Center, Full-Time, Days and rotation of weekends (Bilingual in Spanish)
RN Telephone Advise/Triage Nurse Call Center, Full-Time, Days and rotation of weekends (Bilingual in Spanish)
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Job Description
The RN Telephone Advice/Triage Nurse provides expert professional nursing advice and triage services to patients over the phone. Conducts patient assessments utilizing standard protocols and standardized procedures. Uses clinical knowledge experience and best practice independently to provide medical advice to patients with potentially urgent emergent or potential health problems. Makes safe effective and appropriate dispositions including facilitating referrals to primary care and specialty providers healthcare facilities and community resources. Responsible for educating the caller regarding immediate health care needs utilizing knowledge of basic nursing principles practices ethics and concepts. Handles incoming calls faxes prescriptions and assist with processing prescription refill. Will be inoffice with the option of becoming remote after successful completion of departmental requirements.
PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cuttingedge advancements quality of care and healthcare technology. For more information visit follow us onFacebookTwitter orInstagram.
Required Skills
- Strong interview communication customer service skills and documentation skills.
- Knowledge of nursing functions and basic anatomy and physiology.
- Adaptability.
- Critical thinking and independent problemsolving skills.
- Accuracy in maintaining medical records.
- Honest dependable conscientious.
- Is alert to cues on the phone when assessment is limited to auditory verbal and emotional cues.
- Possess the ability to communicate effectively on a level that is easily understandable by the patient.
- The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
- The ability to utilize time and resources effectively.
- Ability to delegate.
- Proficient computer skills are essential.
Employment Type
Unclear
